Florida Medical Clinic Orlando Health
Call Center Agent - REMOTE - Land O' Lakes, FL
Florida Medical Clinic Orlando Health, Wesley Chapel, Florida, United States, 33545
Call Center Agent - REMOTE - Land O' Lakes, FL
Onsite training for 8 weeks in Land O' Lakes, FL.
Job Title Call Center Agent
Department Call Center
Status Full Time
Hours Monday - Friday, 8:00 AM to 5:00 PM.
Job Summary To deliver excellent patient-centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.
Why Florida Medical Clinic Orlando Health?
Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
Financial & Retirement – Up to 5% employer match on retirement contributions.
Work‑Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Essential Functions
Answer assigned department/queue overflow calls, maintaining approved standards.
Answer phones and assist callers.
Follow tasking guidelines and provide accurate and complete information.
Address Web Appointment Requests as assigned.
Complete the end-of-day process.
Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Perform all other duties as assigned.
Other Related Functions
Perform other incidental and related duties as required and assigned.
Maintain an organized and clean work area.
Participate in maintenance of clinical supplies.
Education / Training High School Diploma or equivalent required.
Licensure / Certification None.
Experience
Two (2) years of related experience required (clerical, customer service, call center/high-volume phones, physician office, insurance billing, or other health care related).
Additional (1) year clinical experience (CMA, MA, CNA) or experience in a health care or hospitality-related industry working with a concierge‑style or call center service model preferred.
Working knowledge of medical terminology preferred.
High level of general computer literacy required, demonstrated by successful experience with a variety of computer software packages and/or systems.
Excellent interpersonal, customer service, and communication skills.
Ability to perform under stress when confronted with emergency, critical, or unusual situations.
Ability to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
Additional Information Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. We welcome anyone, regardless of background or identity.
Metadata
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
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Job Title Call Center Agent
Department Call Center
Status Full Time
Hours Monday - Friday, 8:00 AM to 5:00 PM.
Job Summary To deliver excellent patient-centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.
Why Florida Medical Clinic Orlando Health?
Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
Financial & Retirement – Up to 5% employer match on retirement contributions.
Work‑Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Essential Functions
Answer assigned department/queue overflow calls, maintaining approved standards.
Answer phones and assist callers.
Follow tasking guidelines and provide accurate and complete information.
Address Web Appointment Requests as assigned.
Complete the end-of-day process.
Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Perform all other duties as assigned.
Other Related Functions
Perform other incidental and related duties as required and assigned.
Maintain an organized and clean work area.
Participate in maintenance of clinical supplies.
Education / Training High School Diploma or equivalent required.
Licensure / Certification None.
Experience
Two (2) years of related experience required (clerical, customer service, call center/high-volume phones, physician office, insurance billing, or other health care related).
Additional (1) year clinical experience (CMA, MA, CNA) or experience in a health care or hospitality-related industry working with a concierge‑style or call center service model preferred.
Working knowledge of medical terminology preferred.
High level of general computer literacy required, demonstrated by successful experience with a variety of computer software packages and/or systems.
Excellent interpersonal, customer service, and communication skills.
Ability to perform under stress when confronted with emergency, critical, or unusual situations.
Ability to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
Additional Information Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. We welcome anyone, regardless of background or identity.
Metadata
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitals and Health Care
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