Team Car Care / Jiffylube
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and upscale priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Qualifications
A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information
IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote
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A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information
IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote
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