Desert Auto Body
Automotive Customer Service Representative / CSR
Desert Auto Body, North Las Vegas, Nevada, United States, 89095
Automotive Customer Service Representative / CSR
Join to apply for the
Automotive Customer Service Representative / CSR
role at
Desert Auto Body
We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our collision center team. The CSR will serve as the primary point of contact for customers, providing excellent service throughout the repair process. The ideal candidate is a strong communicator, organized, customer-focused, and able to learn new systems quickly. Prior collision center or body shop experience is preferred and training will be provided as necessary.
Key Responsibilities
Greet customers professionally and assist them in person, by phone, and via email
Schedule repair appointments and coordinate vehicle drop-offs and pick-ups
Maintain clear communication with customers regarding repair status, timelines, and updates
Work closely with estimators, technicians, and management to ensure smooth workflow
Handle insurance paperwork and assist with parts, materials, and other claim-related documentation
Accurately input and update customer and vehicle information in management systems
Ensure all customer files are complete, accurate, and organized
Resolve customer concerns in a professional and courteous manner
Maintain a clean, organized front office and reception area
Qualifications & Skills
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Detail-oriented with strong organizational skills
Ability to multitask in a fast-paced environment
Comfortable learning and using new computer systems
Team-oriented with a positive attitude
Prior collision center or body shop experience is preferred
Education & Experience
High school diploma or equivalent preferred
Previous customer service experience required
Automotive, collision repair, or insurance experience is preferred
More details regarding responsibilities, expectations, and compensation will be discussed during the interview.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
North Las Vegas, NV $50,000.00-$110,000.00 2 weeks ago
Henderson, NV $50,000.00-$110,000.00 2 weeks ago
North Las Vegas, NV $50,000.00-$110,000.00 1 month ago
Henderson, NV $50,000.00-$110,000.00 1 month ago
#J-18808-Ljbffr
Automotive Customer Service Representative / CSR
role at
Desert Auto Body
We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our collision center team. The CSR will serve as the primary point of contact for customers, providing excellent service throughout the repair process. The ideal candidate is a strong communicator, organized, customer-focused, and able to learn new systems quickly. Prior collision center or body shop experience is preferred and training will be provided as necessary.
Key Responsibilities
Greet customers professionally and assist them in person, by phone, and via email
Schedule repair appointments and coordinate vehicle drop-offs and pick-ups
Maintain clear communication with customers regarding repair status, timelines, and updates
Work closely with estimators, technicians, and management to ensure smooth workflow
Handle insurance paperwork and assist with parts, materials, and other claim-related documentation
Accurately input and update customer and vehicle information in management systems
Ensure all customer files are complete, accurate, and organized
Resolve customer concerns in a professional and courteous manner
Maintain a clean, organized front office and reception area
Qualifications & Skills
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Detail-oriented with strong organizational skills
Ability to multitask in a fast-paced environment
Comfortable learning and using new computer systems
Team-oriented with a positive attitude
Prior collision center or body shop experience is preferred
Education & Experience
High school diploma or equivalent preferred
Previous customer service experience required
Automotive, collision repair, or insurance experience is preferred
More details regarding responsibilities, expectations, and compensation will be discussed during the interview.
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
North Las Vegas, NV $50,000.00-$110,000.00 2 weeks ago
Henderson, NV $50,000.00-$110,000.00 2 weeks ago
North Las Vegas, NV $50,000.00-$110,000.00 1 month ago
Henderson, NV $50,000.00-$110,000.00 1 month ago
#J-18808-Ljbffr