Wilbur-Ellis Company
Dispatcher II - Grand Forks, ND
Wilbur-Ellis Company, Grand Forks, North Dakota, United States, 58203
Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."
Role Overview A Dispatcher II coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management.
A Sample of What You'll Do in this Role
Take calls, process orders, and prepare shipments for pickup or delivery
Coordinate transfers of products between branches and the main site
Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads
Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers
Answer telephone and computer inquiries about product orders
Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public
Conduct physical inventory counts of products stored in warehouses and bulk storage areas
Calculate total quantities of products by weight and/or volumetric measurements
Perform receptionist duties as needed by responding to calls and visitors in a professional manner
Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems
Work extended hours and flexible schedules are a requirement during the busy season
What You Bring to the Role
Ability to read, analyze, and interpret written procedures and reports in English
Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to sit at a desk or computer terminal to perform writing, and keying/typing information
High school graduate or equivalent
What Makes You a Great Fit
You are fluent in English, both verbal and written
You have solid communication skills on the telephone, two-way radio, and in person
You have good computer skills including knowledge of Microsoft Office
You have solid mathematical skills
You have a customer service orientation
You have strong organizational skills with the ability to prioritize multiple assignments
Compensation and Benefits
The base compensation for this position ranges from $20.82 to $27.75 per hour. Please note that wages may vary depending on skills and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.
#J-18808-Ljbffr
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."
Role Overview A Dispatcher II coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management.
A Sample of What You'll Do in this Role
Take calls, process orders, and prepare shipments for pickup or delivery
Coordinate transfers of products between branches and the main site
Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads
Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers
Answer telephone and computer inquiries about product orders
Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public
Conduct physical inventory counts of products stored in warehouses and bulk storage areas
Calculate total quantities of products by weight and/or volumetric measurements
Perform receptionist duties as needed by responding to calls and visitors in a professional manner
Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems
Work extended hours and flexible schedules are a requirement during the busy season
What You Bring to the Role
Ability to read, analyze, and interpret written procedures and reports in English
Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to sit at a desk or computer terminal to perform writing, and keying/typing information
High school graduate or equivalent
What Makes You a Great Fit
You are fluent in English, both verbal and written
You have solid communication skills on the telephone, two-way radio, and in person
You have good computer skills including knowledge of Microsoft Office
You have solid mathematical skills
You have a customer service orientation
You have strong organizational skills with the ability to prioritize multiple assignments
Compensation and Benefits
The base compensation for this position ranges from $20.82 to $27.75 per hour. Please note that wages may vary depending on skills and experience.
This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.
#J-18808-Ljbffr