Phoenix Healthcare Services
About the job Customer Service Representative
Phoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees. In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. We didn’t stop there; by leveraging decades of experience, we have carefully developed our own proprietary technology to further improve our client experience and overall financial performance. With an exceptional client satisfaction history managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we’re quickly growing and looking for the right candidate to join our team.
Title: Healthcare Patient Customer Service Representative Schedule: Monday - Friday (no weekends) Experience: Minimum of one year Travel required: None
Primary Responsibilities
Answer patient calls regarding EOB and research balances.
Manage patient refunds.
Process patient payments.
Requirements
A minimum of one year of experience in medical billing and collections required.
Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid and Medicare.
Thorough understanding of EOBs, and the ability to effectively communicate by phone and in writing with patients.
Consistently demonstrate extensive attention to detail, organization and multi-tasking skills.
Ability to provide a positive customer service experience to clients, guests, and patients.
Self-motivated, multitasking and a team player.
Benefits
Competitive wage and salary
Paid time off (PTO)
Health insurance
Dental insurance
Life insurance
Employee recognition plan
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Title: Healthcare Patient Customer Service Representative Schedule: Monday - Friday (no weekends) Experience: Minimum of one year Travel required: None
Primary Responsibilities
Answer patient calls regarding EOB and research balances.
Manage patient refunds.
Process patient payments.
Requirements
A minimum of one year of experience in medical billing and collections required.
Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid and Medicare.
Thorough understanding of EOBs, and the ability to effectively communicate by phone and in writing with patients.
Consistently demonstrate extensive attention to detail, organization and multi-tasking skills.
Ability to provide a positive customer service experience to clients, guests, and patients.
Self-motivated, multitasking and a team player.
Benefits
Competitive wage and salary
Paid time off (PTO)
Health insurance
Dental insurance
Life insurance
Employee recognition plan
#J-18808-Ljbffr