Home Depot
Position Purpose
The Associate in this position is responsible for providing customer support for the Home Depot branded protection plans, credit cards, and loans. They will take inbound communication from both internal and external customers via telephone, e-mail, letters, and/or social networks. The Resolution Expeditor will:
Provides excellent customer service via active listening and professional communication.
Identifies and categorizes root causes of customer issues.
Takes ownership of customer issues to provide complete end-to-end issue resolution by utilizing resources available.
Key Responsibilities
80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
Direct Manager/Direct Reports
Typically reports to Senior Manager Credit Services or Manager Credit Services
No direct responsibility for supervising others.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Associate's degree
Proficient in SAP/CRM, IBM, and Outlook and navigation of common web applications
Retail Experience to include Suggestive Selling skills
Home Improvement Experience
Technical aptitude for troubleshooting
Ability to partner with internal and external business partners
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience
2
Competencies
Negotiating/Influencing skills
Excellent verbal and written skills
Attention to quality and detail
Microsoft Windows/Office proficient
Proficient typing/keyboarding skills
Multi-tasking capability/Time and Case Management skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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Provides excellent customer service via active listening and professional communication.
Identifies and categorizes root causes of customer issues.
Takes ownership of customer issues to provide complete end-to-end issue resolution by utilizing resources available.
Key Responsibilities
80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
Direct Manager/Direct Reports
Typically reports to Senior Manager Credit Services or Manager Credit Services
No direct responsibility for supervising others.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Associate's degree
Proficient in SAP/CRM, IBM, and Outlook and navigation of common web applications
Retail Experience to include Suggestive Selling skills
Home Improvement Experience
Technical aptitude for troubleshooting
Ability to partner with internal and external business partners
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience
2
Competencies
Negotiating/Influencing skills
Excellent verbal and written skills
Attention to quality and detail
Microsoft Windows/Office proficient
Proficient typing/keyboarding skills
Multi-tasking capability/Time and Case Management skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
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