PowerToFly
Customer Service Representative - Train Onsite Work from Home. Salary up to $20/
PowerToFly, Johnson City, Tennessee, United States, 37603
We Offer
Competitive rates up to $20 per hour
Day 1 Health Benefits!
State of the Art facility
Flexible Work Strategies
Collaborative team environment
401(k) match
Tuition Reimbursement
Dental Insurance
Vision Insurance
Paid parental leave
Paid time off
Full time only - 40 hours per week
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Responsibilities
Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge of specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
1-3 years’ work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently
Education
High School diploma or equivalent
Salary and Location Primary Location: Johnson City, Tennessee, United States
Salary Range: $39,520.00 - $50,770.00
Posting Close Date January 9, 2026
Equity / EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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Competitive rates up to $20 per hour
Day 1 Health Benefits!
State of the Art facility
Flexible Work Strategies
Collaborative team environment
401(k) match
Tuition Reimbursement
Dental Insurance
Vision Insurance
Paid parental leave
Paid time off
Full time only - 40 hours per week
Attached resume is required in order to be considered for this position. This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.
Responsibilities
Assist with evaluating and resolving service inquiries from clients across different platforms
Effectively use various computer systems to complete assigned tasks and address account inquiries
Develop and maintain working knowledge of specific groups of Citi products and services
Analyze and identify potential risks and identify solutions that meet client needs
Complete assigned tasks in an accurate and efficient manner
Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
1-3 years’ work experience in a related role
Proficient in Microsoft Office and Windows Operating Systems
Demonstrated experience solving customer service inquiries
Effective verbal and written communication skills
Ability to work in a fast pace environment
Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Proven ability to navigate multiple systems and customer service platforms concurrently
Education
High School diploma or equivalent
Salary and Location Primary Location: Johnson City, Tennessee, United States
Salary Range: $39,520.00 - $50,770.00
Posting Close Date January 9, 2026
Equity / EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
#J-18808-Ljbffr