Ritchie Bros.
Sr. Customer Service Representative/Dispatcher
Ritchie Bros., East Taunton, Massachusetts, us, 02718
1 day ago
Be among the first 25 applicants
About IAA Holdings IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Job Description Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. Our Customer Service Representatives embody our "team player" values by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Responsibilities
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out
Requirements
1+ years of direct dispatch experience preferred
Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance
Benefits Health insurance, 401K (boarding with 100% match for first 4% contributed), life insurance/AD&D, paid holidays, paid vacation days, and paid time off.
About RB Global, Inc. RB Global worldwide has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
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Be among the first 25 applicants
About IAA Holdings IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Job Description Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. Our Customer Service Representatives embody our "team player" values by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.
Responsibilities
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out
Requirements
1+ years of direct dispatch experience preferred
Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance
Benefits Health insurance, 401K (boarding with 100% match for first 4% contributed), life insurance/AD&D, paid holidays, paid vacation days, and paid time off.
About RB Global, Inc. RB Global worldwide has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
#J-18808-Ljbffr