Oldcastle Infrastructure
Job Summary
This Customer Service Representative (CSR) position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.
Job Location This role will be located at our plant in Fontana, CA.
Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
Perform administrative duties for all steps of the departments
Answer incoming customer telephone calls in a courteous and professional manner
Support operations by organizing and implementing administrative systems
Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
Receive, record, and route customer concerns/changes in appropriate manner
Answer customer inquiries and provide appropriate technical and/or product related information
Contact customers when necessary to follow up on customer issues or orders
Obtain customer feedback information
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in customer database
Organize and maintain the file system; file correspondence and other records
Maintain working knowledge of products and/or services
Prepare reports and correspondence as needed
Other duties may be assigned as needed
Job Requirements
High school diploma / equivalent
2+ years related experience
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills; able to manage priorities and workflow
Able to work independently and as a member of various teams
Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
Able to perform diversified clerical functions and basic accounting procedures
Experience in the construction industry is preferred
Salesforce CRM/SAP ERP experience is preferred
Compensation
The hourly pay rate is $30-$35/hr
5% Annual bonus
401(k) plan / group retirement savings program
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Job Location This role will be located at our plant in Fontana, CA.
Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
Perform administrative duties for all steps of the departments
Answer incoming customer telephone calls in a courteous and professional manner
Support operations by organizing and implementing administrative systems
Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner
Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers
Receive, record, and route customer concerns/changes in appropriate manner
Answer customer inquiries and provide appropriate technical and/or product related information
Contact customers when necessary to follow up on customer issues or orders
Obtain customer feedback information
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in customer database
Organize and maintain the file system; file correspondence and other records
Maintain working knowledge of products and/or services
Prepare reports and correspondence as needed
Other duties may be assigned as needed
Job Requirements
High school diploma / equivalent
2+ years related experience
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills; able to manage priorities and workflow
Able to work independently and as a member of various teams
Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
Able to perform diversified clerical functions and basic accounting procedures
Experience in the construction industry is preferred
Salesforce CRM/SAP ERP experience is preferred
Compensation
The hourly pay rate is $30-$35/hr
5% Annual bonus
401(k) plan / group retirement savings program
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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