Hunter Recruiting
Join to apply for the
Intake Specialist
role at
Hunter Recruiting
2 days ago Be among the first 25 applicants
Join to apply for the
Intake Specialist
role at
Hunter Recruiting
Get AI-powered advice on this job and more exclusive features.
$45,000 - $50,000
Cleveland, OH
The Intake Specialist is the first point of contact for prospective clients. This role is critical in evaluating potential personal injury cases, gathering accurate information, and providing compassionate, professional experience to individuals who may be injured or under stress. The Intake Specialist ensures qualified cases are promptly routed to attorneys while maintaining high standards of client service and confidentiality.
Intake Specialist Responsibilities
Answer incoming calls, emails, website inquiries, and chat leads from potential clients
Conduct detailed intake interviews to gather facts related to accidents, injuries, liability, and insurance
Evaluate case viability using firm intake criteria and escalation guidelines
Accurately document all information in the CRM system
Follow up with prospective clients to obtain missing information or documentation
Communicate clearly and empathetically with injured clients and their families
Maintain strict confidentiality and firm policies
Provide backup to support other office staff as needed.
Intake Specialist Requirements
HS Diploma or GED
Prior experience in call center, medical office, or customer service setting preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Comfortable working in a fast-paced environment and multitasking
Proficient with Microsoft Office and/or CRM
Referrals increase your chances of interviewing at Hunter Recruiting by 2x
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
#J-18808-Ljbffr
Intake Specialist
role at
Hunter Recruiting
2 days ago Be among the first 25 applicants
Join to apply for the
Intake Specialist
role at
Hunter Recruiting
Get AI-powered advice on this job and more exclusive features.
$45,000 - $50,000
Cleveland, OH
The Intake Specialist is the first point of contact for prospective clients. This role is critical in evaluating potential personal injury cases, gathering accurate information, and providing compassionate, professional experience to individuals who may be injured or under stress. The Intake Specialist ensures qualified cases are promptly routed to attorneys while maintaining high standards of client service and confidentiality.
Intake Specialist Responsibilities
Answer incoming calls, emails, website inquiries, and chat leads from potential clients
Conduct detailed intake interviews to gather facts related to accidents, injuries, liability, and insurance
Evaluate case viability using firm intake criteria and escalation guidelines
Accurately document all information in the CRM system
Follow up with prospective clients to obtain missing information or documentation
Communicate clearly and empathetically with injured clients and their families
Maintain strict confidentiality and firm policies
Provide backup to support other office staff as needed.
Intake Specialist Requirements
HS Diploma or GED
Prior experience in call center, medical office, or customer service setting preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Comfortable working in a fast-paced environment and multitasking
Proficient with Microsoft Office and/or CRM
Referrals increase your chances of interviewing at Hunter Recruiting by 2x
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
#J-18808-Ljbffr