Jobs via Dice
Desktop Support Engineer
Phoenix, AZ
$55,100.00 – $82,700.00
Responsibilities
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
Provide cross-divisional troubleshooting by updating and maintaining tickets
Reimage PCs, backup and restore user data
Install and validate correct software versions on devices and confirm functionality
Utilize Wells utilities to troubleshoot end-user machine functionality
Document service events accurately in work orders and ticketing systems
Requirements
3–5 years of experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and Windows OS
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti-virus, incident/request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desks
Strong customer communication and service skills
Knowledge of two-factor authentication
Must be able to work independently in a fast-paced high-profile environment
Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed
Benefits
Medical/dental/vision insurance including HSA, FSA, 401(k), life, disability, and ADD insurance to eligible employees
Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.
Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Phoenix, AZ
$55,100.00 – $82,700.00
Responsibilities
Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
Provide cross-divisional troubleshooting by updating and maintaining tickets
Reimage PCs, backup and restore user data
Install and validate correct software versions on devices and confirm functionality
Utilize Wells utilities to troubleshoot end-user machine functionality
Document service events accurately in work orders and ticketing systems
Requirements
3–5 years of experience providing software/hardware support, server, Cisco technology knowledge in a professional setting
Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and Windows OS
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti-virus, incident/request management
Previous experience working in ServiceNow (a plus) ticketing system or similar
Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desks
Strong customer communication and service skills
Knowledge of two-factor authentication
Must be able to work independently in a fast-paced high-profile environment
Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed
Benefits
Medical/dental/vision insurance including HSA, FSA, 401(k), life, disability, and ADD insurance to eligible employees
Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law.
Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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