CareerHub.mu
Join to apply for the
Human Resources Manager (Call Center)
role at
CareerHub.mu .
Key Responsibilities
Identify staffing needs (agents, supervisors, QA, IT, support staff)
Manage end-to-end recruitment processes, including mass hiring
Organize onboarding and induction of new employees
Monitor probation periods and performance reviews
HR Administration
Manage employment contracts and employee records
Track attendance, leaves, absences, and punctuality
Coordinate payroll, commissions, bonuses, and incentives
Ensure compliance with local labor laws and internal policies
Performance & Discipline Management
Implement HR policies and internal regulations
Handle disciplinary actions, warnings, and terminations
Support management with performance monitoring
Manage employee relations and resolve conflicts
Employee Engagement & Retention
Maintain a healthy and professional work environment
Act as the main HR point of contact for employees
Develop motivation and retention strategies
Manage turnover and absenteeism (critical in call centers)
Reporting & Compliance: Prepare weekly and monthly HR reports (headcount, turnover, attendance)
Ensure confidentiality and data protection compliance
Manage work permits, visas, and regulatory requirements if applicable
Immediate or short notice preferred
Hard Skills
Conflict resolution techniques
Employee relations
Labor laws compliance
Organizational development
Payroll management
Recruitment and selection
Soft Skills
Active listening
Adaptability
Analytical thinking
Attention to detail
Autonomous
Goals & Performance Metrics
Recruitment Efficiency: Time-to-fill open positions, quality of hires, successful onboarding
Employee Retention & Engagement: Turnover rates, absenteeism rates, employee satisfaction surveys
Compliance & HR Administration: Accuracy of payroll, contracts, HR reporting, adherence to labor laws
Performance Management: Timely completion of probation reviews, performance appraisals, effective conflict resolution
HR Process Improvement: Implementation of HR initiatives, policies, and engagement programs that enhance operational efficiency
N+1 Management Style Reports directly to CEO / General Management. Hands‑on, collaborative, and supportive leadership approach, empowering HR team members while providing guidance and strategic oversight. Open communication encourages transparent dialogue with employees and management to align HR initiatives with business goals. Supports cross‑functional collaboration with Operations, Finance, and QA teams.
Career Progression Opportunities
Path to Senior HR Leadership: Opportunity to advance to Head of HR or Regional HR Director roles as company grows
Cross‑functional Exposure: Work closely with operations, finance, and management teams to gain broad organizational insights
Skill Development: Access to internal training, leadership workshops, and international BPO best practices
Benefits & Culture
Learning & Development: Training programs, workshops, and skill‑building sessions
Collaborative & Inclusive Culture: Open, professional, and respectful workplace promoting teamwork
Recognition & Rewards: Regular acknowledgment of achievements and contributions
Candidate Selection Criteria
Experience: Proven HR experience, preferably in a call center or high‑volume BPO environment
Leadership Skills: Ability to manage large teams, drive engagement, and maintain discipline
Communication: Strong interpersonal, negotiation, and conflict‑resolution skills
HR Expertise: Recruitment, payroll, labor law compliance, performance management, and employee relations
Language Skills: Fluent in French; English at intermediate level or above preferred
Professionalism & Confidentiality: High ethical standards and ability to handle sensitive information
Work Condition Office Timing: 12 Noon to 7 PM (Monday to Friday) and 12 Noon to 3:30 PM (Saturday)
Message from your future manager N+1 Immediate or short notice preferred.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Public Relations and Communications Services
Compensation Salary: Rs40,000 - Rs45,000/month.
Closing Date 03/02/2026.
Referrals increase your chances of interviewing at CareerHub.mu by 2x.
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Human Resources Manager (Call Center)
role at
CareerHub.mu .
Key Responsibilities
Identify staffing needs (agents, supervisors, QA, IT, support staff)
Manage end-to-end recruitment processes, including mass hiring
Organize onboarding and induction of new employees
Monitor probation periods and performance reviews
HR Administration
Manage employment contracts and employee records
Track attendance, leaves, absences, and punctuality
Coordinate payroll, commissions, bonuses, and incentives
Ensure compliance with local labor laws and internal policies
Performance & Discipline Management
Implement HR policies and internal regulations
Handle disciplinary actions, warnings, and terminations
Support management with performance monitoring
Manage employee relations and resolve conflicts
Employee Engagement & Retention
Maintain a healthy and professional work environment
Act as the main HR point of contact for employees
Develop motivation and retention strategies
Manage turnover and absenteeism (critical in call centers)
Reporting & Compliance: Prepare weekly and monthly HR reports (headcount, turnover, attendance)
Ensure confidentiality and data protection compliance
Manage work permits, visas, and regulatory requirements if applicable
Immediate or short notice preferred
Hard Skills
Conflict resolution techniques
Employee relations
Labor laws compliance
Organizational development
Payroll management
Recruitment and selection
Soft Skills
Active listening
Adaptability
Analytical thinking
Attention to detail
Autonomous
Goals & Performance Metrics
Recruitment Efficiency: Time-to-fill open positions, quality of hires, successful onboarding
Employee Retention & Engagement: Turnover rates, absenteeism rates, employee satisfaction surveys
Compliance & HR Administration: Accuracy of payroll, contracts, HR reporting, adherence to labor laws
Performance Management: Timely completion of probation reviews, performance appraisals, effective conflict resolution
HR Process Improvement: Implementation of HR initiatives, policies, and engagement programs that enhance operational efficiency
N+1 Management Style Reports directly to CEO / General Management. Hands‑on, collaborative, and supportive leadership approach, empowering HR team members while providing guidance and strategic oversight. Open communication encourages transparent dialogue with employees and management to align HR initiatives with business goals. Supports cross‑functional collaboration with Operations, Finance, and QA teams.
Career Progression Opportunities
Path to Senior HR Leadership: Opportunity to advance to Head of HR or Regional HR Director roles as company grows
Cross‑functional Exposure: Work closely with operations, finance, and management teams to gain broad organizational insights
Skill Development: Access to internal training, leadership workshops, and international BPO best practices
Benefits & Culture
Learning & Development: Training programs, workshops, and skill‑building sessions
Collaborative & Inclusive Culture: Open, professional, and respectful workplace promoting teamwork
Recognition & Rewards: Regular acknowledgment of achievements and contributions
Candidate Selection Criteria
Experience: Proven HR experience, preferably in a call center or high‑volume BPO environment
Leadership Skills: Ability to manage large teams, drive engagement, and maintain discipline
Communication: Strong interpersonal, negotiation, and conflict‑resolution skills
HR Expertise: Recruitment, payroll, labor law compliance, performance management, and employee relations
Language Skills: Fluent in French; English at intermediate level or above preferred
Professionalism & Confidentiality: High ethical standards and ability to handle sensitive information
Work Condition Office Timing: 12 Noon to 7 PM (Monday to Friday) and 12 Noon to 3:30 PM (Saturday)
Message from your future manager N+1 Immediate or short notice preferred.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Public Relations and Communications Services
Compensation Salary: Rs40,000 - Rs45,000/month.
Closing Date 03/02/2026.
Referrals increase your chances of interviewing at CareerHub.mu by 2x.
#J-18808-Ljbffr