Tech Partners
Our MSP client in Oklahoma City is seeking a hands-on Help Desk Supervisor to lead their front-line technical support team. This is a full-time, exempt role reporting to the Help Desk Manager, with a salary range of $65,000 -$72,000/year depending on experience. The position is 100% on-premises in OKC.
This is a leadership opportunity for someone who thrives in a multi-client MSP environment, understands the urgency of ticket flow, and knows how to coach technicians while keeping SLAs on track. If you've got a knack for mentoring, metrics, and client service, and you're ready to grow with a high-performing team, thiscould be your next move.
Key Responsibilities
Lead and mentor help desk technicians through coaching, shadowing, and performance check-ins. Conduct regular 1:1s to support career development and technical growth. Maintain training and certification plans for each team member. Oversee daily ticket queue management and ensure SLA compliance. Enforce process standards, including:
Timely ticket updates and status changes in ConnectWise Accurate time entry and internal/external documentation Backup monitoring and verification
Review and approve weekly timesheets and Paycom timecards. Monitor KPIs, address performance issues, and report trends to leadership. Build strong client relationships and advocate for IT solutions that improve their experience. Participate in recruiting, onboarding, and team development. Recommend and implement process improvements to boost efficiency and service quality. What You Bring
Bachelor's degree in IT, Computer Science, or equivalent experience. 3-5 years in MSP support, including 1-2 years in a supervisory or lead role. Strong understanding of multi-client environments and help desk operations. Valid Oklahoma driver's license and clean driving record. Technical Proficiency
Windows and macOS support Microsoft 365/Office 365 administration Familiarity with RMM tools, ConnectWise, and ITSM platforms Backup solutions, cybersecurity best practices, and cloud platforms (Azure/AWS) Leadership & Communication
Proven ability to coach and develop technicians Strong reporting and analytics skills (KPIs, SLAs, client satisfaction) Experience with workload balancing and escalation management Excellent verbal and written communication to translate tech for non-tech audiences Client-first mindset with a calm, solutions-oriented approach Bonus Points
Certifications: CompTIA A+, Network+, Security+ (preferred but not required) Strong organizational skills and a proactive attitude Team-building mindset and a desire to lead by example Location & Physical Requirements
On-site in Oklahoma City (no remote option) Must be able to stand, bend, squat, or sit for extended periods Manual dexterity is required for handling equipment and controls If you're ready to lead a high-performing help desk team in a fast-paced MSP environment, let's connect. This is a great opportunity to make an impact while growing your leadership career in IT support. My email is doug.halve@techpartnersllc.com
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Lead and mentor help desk technicians through coaching, shadowing, and performance check-ins. Conduct regular 1:1s to support career development and technical growth. Maintain training and certification plans for each team member. Oversee daily ticket queue management and ensure SLA compliance. Enforce process standards, including:
Timely ticket updates and status changes in ConnectWise Accurate time entry and internal/external documentation Backup monitoring and verification
Review and approve weekly timesheets and Paycom timecards. Monitor KPIs, address performance issues, and report trends to leadership. Build strong client relationships and advocate for IT solutions that improve their experience. Participate in recruiting, onboarding, and team development. Recommend and implement process improvements to boost efficiency and service quality. What You Bring
Bachelor's degree in IT, Computer Science, or equivalent experience. 3-5 years in MSP support, including 1-2 years in a supervisory or lead role. Strong understanding of multi-client environments and help desk operations. Valid Oklahoma driver's license and clean driving record. Technical Proficiency
Windows and macOS support Microsoft 365/Office 365 administration Familiarity with RMM tools, ConnectWise, and ITSM platforms Backup solutions, cybersecurity best practices, and cloud platforms (Azure/AWS) Leadership & Communication
Proven ability to coach and develop technicians Strong reporting and analytics skills (KPIs, SLAs, client satisfaction) Experience with workload balancing and escalation management Excellent verbal and written communication to translate tech for non-tech audiences Client-first mindset with a calm, solutions-oriented approach Bonus Points
Certifications: CompTIA A+, Network+, Security+ (preferred but not required) Strong organizational skills and a proactive attitude Team-building mindset and a desire to lead by example Location & Physical Requirements
On-site in Oklahoma City (no remote option) Must be able to stand, bend, squat, or sit for extended periods Manual dexterity is required for handling equipment and controls If you're ready to lead a high-performing help desk team in a fast-paced MSP environment, let's connect. This is a great opportunity to make an impact while growing your leadership career in IT support. My email is doug.halve@techpartnersllc.com
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