Hallmark Global Solutions Ltd
Application Support Executive
Hallmark Global Solutions Ltd, Convent Station, New Jersey, us, 07961
Application Support Executive
Location:
Morristown, NJ
Note:
It is for Prod support for L2, L3 on Windows OS.
Seniority level:
Mid-Senior level
Employment type:
Contract
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Responsibilities
Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs.
Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers.
Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards.
Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa’s TCR, Mastercard’s dispute resolution).
Monitor and analyze transaction patterns using fraud detection tools, support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems.
Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance.
Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts.
Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements.
Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly.
Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders.
Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing.
Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations.
Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data.
Additional Information Referrals increase your chances of interviewing at Hallmark Global Solutions Ltd by 2x
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Morristown, NJ
Note:
It is for Prod support for L2, L3 on Windows OS.
Seniority level:
Mid-Senior level
Employment type:
Contract
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Responsibilities
Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs.
Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers.
Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards.
Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa’s TCR, Mastercard’s dispute resolution).
Monitor and analyze transaction patterns using fraud detection tools, support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems.
Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance.
Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts.
Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements.
Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly.
Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders.
Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing.
Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations.
Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data.
Additional Information Referrals increase your chances of interviewing at Hallmark Global Solutions Ltd by 2x
#J-18808-Ljbffr