WellStreet Urgent Care
Patient Service Representative (Medical Receptionist)
WellStreet Urgent Care, Cleveland, Ohio, us, 44101
Patient Service Representative (Medical Receptionist)
University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.
Why You'll Love Working Here
LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – no overnight shifts.
Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more.
Paid Time Off & Holidays.
401(k) with Company Match.
Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives.
Professional Growth: Leadership opportunities & professional development.
Key Responsibilities
Warm Welcome: Greet and assist all patients and visitors with a positive attitude.
Patient and Business Documentation: Maintain confidentiality while collecting and organizing patient and business documents.
Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with payment policies and billing information.
Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring clarity about costs.
Collaborative Support: Assist the practice manager, providers, and other staff members as needed.
Compliance: Enforce healthcare regulatory requirements such as HIPAA and OSHA.
Administrative Duties: Perform office procedures and general administrative tasks; operate office medical equipment.
Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
Travel Requirement: Travel to other University Hospitals Urgent Care locations as required.
Required Qualifications
Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
Experience: 1+ year of experience in a medical office or healthcare setting preferred.
Skills: Strong communication, attention to detail, and ability to multitask.
Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred.
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays.
Team Player: Proactive, friendly, patient-focused approach to service.
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Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.
Why You'll Love Working Here
LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – no overnight shifts.
Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more.
Paid Time Off & Holidays.
401(k) with Company Match.
Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives.
Professional Growth: Leadership opportunities & professional development.
Key Responsibilities
Warm Welcome: Greet and assist all patients and visitors with a positive attitude.
Patient and Business Documentation: Maintain confidentiality while collecting and organizing patient and business documents.
Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with payment policies and billing information.
Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring clarity about costs.
Collaborative Support: Assist the practice manager, providers, and other staff members as needed.
Compliance: Enforce healthcare regulatory requirements such as HIPAA and OSHA.
Administrative Duties: Perform office procedures and general administrative tasks; operate office medical equipment.
Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
Travel Requirement: Travel to other University Hospitals Urgent Care locations as required.
Required Qualifications
Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
Experience: 1+ year of experience in a medical office or healthcare setting preferred.
Skills: Strong communication, attention to detail, and ability to multitask.
Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred.
Flexibility: Ability to work 12-hour shifts, including some weekends and holidays.
Team Player: Proactive, friendly, patient-focused approach to service.
#J-18808-Ljbffr