B. Murphy Insurance Group
Customer Service Retention Specialist ($1,000 Signing Bonus)
B. Murphy Insurance Group, Austin, Texas, us, 78716
Customer Service Retention Specialist ($1,000 Signing Bonus)
Join to apply for the
Customer Service Retention Specialist ($1,000 Signing Bonus)
role at
B. Murphy Insurance Group - Farmers Insurance Agency
Looking for an exciting career? We are a local fast growing Farmers Insurance Agency located in Austin, TX, and we’re handpicking talented individuals to join our team. Our culture is competitive, fun, and fast‑paced.
Why consider joining us? We provide a competitive compensation package and a range of benefits:
Competitive compensation package
We pay exceptionally well for experience and high performance
Base Salary is $19.00 - $25.00/hr.
Plus Commission and Bonuses
Career Growth Opportunities
All of our team members have an opportunity to develop professionally, and advance within our organization.
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Holidays Off
Responsibilities
Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
Receives and responds to inquiries related to insurance matters that require expert support.
Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
Explains premium changes. Quotes, sells, and generates premium.
Analyzes, clarifies and resolves complex policy and account related questions from external customers.
Accesses account information and communicates while working in multiple systems across all brands.
Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
Resolves issues requiring expert support.
Actively listens to customer concerns to identify trends or patterns.
Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
Advocates on behalf of the customer. Devises customer‑centric solutions for complex insurance issues.
Builds and shares knowledge and acumen through self‑directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
Continues to build personal skill set by participating in in‑house or outside insurance or industry‑related courses or seminars as deemed necessary to expand product and system knowledge.
Stays current with relevant product(s), which includes all specialty lines.
Champions change initiatives and fosters acceptance and support for these changes within the team.
Requirements
High School Diploma or equivalent required.
Texas General Lines Property and Casualty license required.
1 Year of experience in insurance or related field required.
Experience with Farmers Insurance products and systems preferred.
Experience providing advanced customer support within a high‑volume, complex environment preferred.
Demonstrated customer service skills.
Strong verbal communication and listening skills.
Demonstrated written communication skills.
Demonstrated analytical skills.
Demonstrated problem solving skills.
Demonstrates excellent judgment and decision making skills.
Effective conflict management skills.
Able to apply strong de‑escalation techniques to tense interpersonal interactions.
Performs work independently with minimal supervision.
Possesses strong technical aptitude.
Advanced computer skills with ability to navigate multiple systems simultaneously.
Company Description Farmers Insurance is a leading provider of comprehensive insurance solutions, empowering individuals and businesses to protect what matters most. With a professional and energetic approach, we offer tailored auto, home, life, and business coverage. Join our team and help us build a more secure future for our customers!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Insurance
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Customer Service Retention Specialist ($1,000 Signing Bonus)
role at
B. Murphy Insurance Group - Farmers Insurance Agency
Looking for an exciting career? We are a local fast growing Farmers Insurance Agency located in Austin, TX, and we’re handpicking talented individuals to join our team. Our culture is competitive, fun, and fast‑paced.
Why consider joining us? We provide a competitive compensation package and a range of benefits:
Competitive compensation package
We pay exceptionally well for experience and high performance
Base Salary is $19.00 - $25.00/hr.
Plus Commission and Bonuses
Career Growth Opportunities
All of our team members have an opportunity to develop professionally, and advance within our organization.
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Holidays Off
Responsibilities
Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review.
Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
Receives and responds to inquiries related to insurance matters that require expert support.
Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions.
Explains premium changes. Quotes, sells, and generates premium.
Analyzes, clarifies and resolves complex policy and account related questions from external customers.
Accesses account information and communicates while working in multiple systems across all brands.
Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations.
Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking.
Resolves issues requiring expert support.
Actively listens to customer concerns to identify trends or patterns.
Recognizes opportunities for innovation and process improvement and makes recommendations to leadership.
Advocates on behalf of the customer. Devises customer‑centric solutions for complex insurance issues.
Builds and shares knowledge and acumen through self‑directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
Continues to build personal skill set by participating in in‑house or outside insurance or industry‑related courses or seminars as deemed necessary to expand product and system knowledge.
Stays current with relevant product(s), which includes all specialty lines.
Champions change initiatives and fosters acceptance and support for these changes within the team.
Requirements
High School Diploma or equivalent required.
Texas General Lines Property and Casualty license required.
1 Year of experience in insurance or related field required.
Experience with Farmers Insurance products and systems preferred.
Experience providing advanced customer support within a high‑volume, complex environment preferred.
Demonstrated customer service skills.
Strong verbal communication and listening skills.
Demonstrated written communication skills.
Demonstrated analytical skills.
Demonstrated problem solving skills.
Demonstrates excellent judgment and decision making skills.
Effective conflict management skills.
Able to apply strong de‑escalation techniques to tense interpersonal interactions.
Performs work independently with minimal supervision.
Possesses strong technical aptitude.
Advanced computer skills with ability to navigate multiple systems simultaneously.
Company Description Farmers Insurance is a leading provider of comprehensive insurance solutions, empowering individuals and businesses to protect what matters most. With a professional and energetic approach, we offer tailored auto, home, life, and business coverage. Join our team and help us build a more secure future for our customers!
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Insurance
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