Burns Honda
Client Experience Manager – Burns Honda
Location: Philadelphia, PA
Salary: $60,000–$80,000 per year
Employment: Full-time
Seniority: Entry level
About the Role Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.
Responsibilities
Assist all customers throughout their visit
Resolve concerns with urgency and professionalism
Follow up with customers after issues are addressed
Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric
Respond professionally to all customer reviews
Monitor DriveCentric sentiment and identify customers who need support
Identify feedback trends and recommend improvements
Help maintain strong HSE and CSE scores
Strengthen communication between customers, advisors, managers, and the BDC
Qualifications
Strong communication and interpersonal skills
Professional, calm approach in difficult situations
Reliable follow-up habits and strong organization
Customer service or hospitality experience preferred
Comfortable using digital communication tools
Valid driver's license with a good driving record
Ability to successfully complete MVR, background check, and pre‑employment drug test
Compensation and Benefits Compensation includes: $60,000–$80,000 per year
Benefits include: Employer‑sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time‑in‑service or other criteria.
Additional compensation may include bonuses or incentives, depending on role and eligibility.
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About the Role Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.
Responsibilities
Assist all customers throughout their visit
Resolve concerns with urgency and professionalism
Follow up with customers after issues are addressed
Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric
Respond professionally to all customer reviews
Monitor DriveCentric sentiment and identify customers who need support
Identify feedback trends and recommend improvements
Help maintain strong HSE and CSE scores
Strengthen communication between customers, advisors, managers, and the BDC
Qualifications
Strong communication and interpersonal skills
Professional, calm approach in difficult situations
Reliable follow-up habits and strong organization
Customer service or hospitality experience preferred
Comfortable using digital communication tools
Valid driver's license with a good driving record
Ability to successfully complete MVR, background check, and pre‑employment drug test
Compensation and Benefits Compensation includes: $60,000–$80,000 per year
Benefits include: Employer‑sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time‑in‑service or other criteria.
Additional compensation may include bonuses or incentives, depending on role and eligibility.
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