Golden Entertainment, Inc.
Hotel Operations Supervisor
Location:
The Strat (Las Vegas, NV)
Overview As the Hotel Supervisor, your responsibility includes supervising, coordinating, and directing daily activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Additionally, you provide support to division leadership in the administration of each department, aiding in maximizing guest satisfaction and team member productivity.
Essential Functions and Responsibilities
Train and supervise team members on their assigned shifts
Supervise the operation of VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency and high-quality service is provided to guests
Maintain effective controls to ensure adherence to department guidelines and recommend changes to maximize service, efficiency, and security of company funds
Investigate and correct any shortages and errors
Work with hotel leadership team in planning for hotel promotions, special events, and sales groups to ensure maximum utilization of room and block rates
Recommend changes in room rates as required
Investigate and resolve guest complaints and concerns and follow up with involved parties to resolve the matter to the guest’s satisfaction
Maintain credit policies and take appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assist in any collection problems on overdue accounts
Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements
At least 1 year of experience in a role with similar responsibilities or with relevant transferable skills in a similar environment preferred
Previous Front Desk or VIP Services experience preferred
Strong knowledge of LMS preferred
Must be able to prioritize and work with little direction or supervision
Experience with effective organization and time management involving multiple priorities
Ability to effectively communicate in small and large group settings as well as one-on-one
Experience providing high level of guest service
Ability to access and input information using a moderately complex computer system
At least 21 Years of Age
High school diploma or equivalent required
Bachelor’s or Associate degree in Hotel Management or similar preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Nevada Gaming Registration
Physical Requirements
Occasionally push/pull up to 25 lbs
Occasionally lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Occasionally sit and work at a desk or computer
Constantly standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Exposure to dust, fumes and/or gases
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
#J-18808-Ljbffr
The Strat (Las Vegas, NV)
Overview As the Hotel Supervisor, your responsibility includes supervising, coordinating, and directing daily activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Additionally, you provide support to division leadership in the administration of each department, aiding in maximizing guest satisfaction and team member productivity.
Essential Functions and Responsibilities
Train and supervise team members on their assigned shifts
Supervise the operation of VIP Services, Rooms Control, Bell/Baggage, and Valet to ensure efficiency and high-quality service is provided to guests
Maintain effective controls to ensure adherence to department guidelines and recommend changes to maximize service, efficiency, and security of company funds
Investigate and correct any shortages and errors
Work with hotel leadership team in planning for hotel promotions, special events, and sales groups to ensure maximum utilization of room and block rates
Recommend changes in room rates as required
Investigate and resolve guest complaints and concerns and follow up with involved parties to resolve the matter to the guest’s satisfaction
Maintain credit policies and take appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assist in any collection problems on overdue accounts
Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements
At least 1 year of experience in a role with similar responsibilities or with relevant transferable skills in a similar environment preferred
Previous Front Desk or VIP Services experience preferred
Strong knowledge of LMS preferred
Must be able to prioritize and work with little direction or supervision
Experience with effective organization and time management involving multiple priorities
Ability to effectively communicate in small and large group settings as well as one-on-one
Experience providing high level of guest service
Ability to access and input information using a moderately complex computer system
At least 21 Years of Age
High school diploma or equivalent required
Bachelor’s or Associate degree in Hotel Management or similar preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Nevada Gaming Registration
Physical Requirements
Occasionally push/pull up to 25 lbs
Occasionally lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Occasionally sit and work at a desk or computer
Constantly standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Work Environment Potential Conditions
Indoor
Smoky
Noisy
Bright flashing lights
Extreme hot & cold temperatures
Exposure to dust, fumes and/or gases
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
#J-18808-Ljbffr