UHS Physician Careers
PATIENT ACCOUNTS SPECIALIST
UHS Physician Careers, Colorado Springs, Colorado, United States, 80509
Patient Accounts Specialist
Location:
Colorado Springs, Colorado
Company:
Cedar Springs Hospital
Job type:
Full-time
Hourly Rate:
$20.00 – $25.00 per hour
Responsibilities
Collect on assigned patient accounts by contacting patients, insurance companies and third‑party payors to resolve outstanding balances and reconcile receivables.
Financial counseling of patients and families; verify insurance information within one business day of admission.
Adhere to department quality and productivity standards; expected to process a minimum of 30 accounts per workday.
Achieve team collection goals and receive additional compensation for performance.
Identify and resolve claim delays, payment errors, low reimbursement and denials; interpret Explanation of Benefits (EOB).
Initiate and track appeals and reconsiderations as needed.
Address incarceration, third‑party liability and coordination of benefits discrepancies.
Work with insurance companies, providers and patients to get claims processed and paid.
Use provider portals, online chat and IVR systems for claim resolution.
Provide knowledge of health care reimbursement, medical insurance and negotiate payment terms.
Determine and communicate insurance benefits and patient self‑pay responsibilities pre‑admission.
Monitor new accounts and follow‑up documents for accuracy and completeness.
Maintain upfront collection spreadsheet daily.
Investigate delinquent accounts and coordinate with payors to ensure billing credibility.
Prepare and maintain records and reports of insurance verification and upfront collections.
Deliver exceptional customer service on inbound and outbound calls, documenting actions with detail.
Keep current knowledge of insurance verification policies, legislation and procedures.
Notify Business Office Director of any delinquent information.
Promote a positive working environment and guest relations.
Attend mandatory in‑services and comply with safety measures.
Perform additional duties as requested.
Qualifications
High school diploma or equivalent.
Minimum one year experience in health care collections or related field, or equivalent education/training.
Experience with medical insurance; working knowledge of Medicare/Medicaid regulations.
Strong customer service, written and verbal communication, organizational and interpersonal skills.
Computer literacy; proficient in Microsoft Word and Excel.
Ability to maintain patient confidentiality and exercise independent judgment.
Successful completion of background check and drug screen.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Pay Transparency Salary offers may be based on key factors such as education and related experience.
Apply Apply via the UHS Physician Careers platform.
#J-18808-Ljbffr
Colorado Springs, Colorado
Company:
Cedar Springs Hospital
Job type:
Full-time
Hourly Rate:
$20.00 – $25.00 per hour
Responsibilities
Collect on assigned patient accounts by contacting patients, insurance companies and third‑party payors to resolve outstanding balances and reconcile receivables.
Financial counseling of patients and families; verify insurance information within one business day of admission.
Adhere to department quality and productivity standards; expected to process a minimum of 30 accounts per workday.
Achieve team collection goals and receive additional compensation for performance.
Identify and resolve claim delays, payment errors, low reimbursement and denials; interpret Explanation of Benefits (EOB).
Initiate and track appeals and reconsiderations as needed.
Address incarceration, third‑party liability and coordination of benefits discrepancies.
Work with insurance companies, providers and patients to get claims processed and paid.
Use provider portals, online chat and IVR systems for claim resolution.
Provide knowledge of health care reimbursement, medical insurance and negotiate payment terms.
Determine and communicate insurance benefits and patient self‑pay responsibilities pre‑admission.
Monitor new accounts and follow‑up documents for accuracy and completeness.
Maintain upfront collection spreadsheet daily.
Investigate delinquent accounts and coordinate with payors to ensure billing credibility.
Prepare and maintain records and reports of insurance verification and upfront collections.
Deliver exceptional customer service on inbound and outbound calls, documenting actions with detail.
Keep current knowledge of insurance verification policies, legislation and procedures.
Notify Business Office Director of any delinquent information.
Promote a positive working environment and guest relations.
Attend mandatory in‑services and comply with safety measures.
Perform additional duties as requested.
Qualifications
High school diploma or equivalent.
Minimum one year experience in health care collections or related field, or equivalent education/training.
Experience with medical insurance; working knowledge of Medicare/Medicaid regulations.
Strong customer service, written and verbal communication, organizational and interpersonal skills.
Computer literacy; proficient in Microsoft Word and Excel.
Ability to maintain patient confidentiality and exercise independent judgment.
Successful completion of background check and drug screen.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Pay Transparency Salary offers may be based on key factors such as education and related experience.
Apply Apply via the UHS Physician Careers platform.
#J-18808-Ljbffr