Pieper Veterinary
Description
Description
Lead with Compassion, Support with Purpose — Join Hickory Veterinary Hospital as a Client Services Supervisor Are you a natural leader with a strong background in veterinary client service? Do you love supporting a team and creating a positive, seamless experience for clients and their pets? At
Hickory Veterinary and Specialty Hospital , we are looking for a
Client Services Supervisor
to guide and empower our front desk team while fostering a compassionate and professional environment for all who walk through our doors. Our Mission
Rooted in over six decades of veterinary excellence, our mission is to enhance the lives of pets and their families by delivering thoughtful, collaborative, and high-quality care. If you’re passionate about mentorship, communication, and supporting both clients and coworkers, we’d love to connect with you. Who We Are
Located in
Plymouth Meeting, PA , Hickory Veterinary and Specialty Hospital is a
multi-service animal hospital
offering general practice, specialty services, boarding, daycare, grooming, and rehabilitation. We’ve built a
culture of collaboration, respect, and growth , and we’re proud to be a trusted part of our local community’s pet care journey. What You’ll Do
As the
Client Services Supervisor , you will play a pivotal role in the daily operations of our front desk and the success of our Client Service Representatives (CSRs). Your focus will be on
team leadership ,
client satisfaction , and
operational efficiency , working closely with hospital leadership and medical teams. In this role, you will: Supervise and support
CSR team members, including assisting with onboarding, training, and day-to-day guidance Monitor and track
call-outs, tardiness, and time-off requests in coordination with HR and leadership Assist with the hiring process , including interviewing and onboarding new team members Conduct regular performance check-ins
and annual appraisals while supporting team development and growth Address and resolve client concerns
with empathy and professionalism, ensuring a positive experience Manage online client reviews
and monitor the hospital’s general email inbox, ensuring timely and professional responses Serve as a liaison
between the CSR team and hospital leadership to foster open communication and collaboration Identify and elevate team concerns , protocol deviations, or inefficiencies to management and assist in implementing solutions Support a positive team culture
through active listening, respectful communication, and continuous feedback Anticipated Schedule
This is a
full-time, on-site
position. Some evening or weekend coverage may be required depending on hospital needs. This schedule will be Monday-Friday either 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM, there is flexibility with the hours Compensation
$27-$29/hour
What's in It For You? At Hickory Veterinary and Specialty Hospital, we believe in supporting our team members through every stage of their careers. Here’s what we offer: A compassionate, team-first culture with a focus on mentorship and growth Competitive paid time off & holiday pay Continuing education support and training opportunities Medical, dental, and vision insurance 401(k) plan with employer match Employee pet care discounts Paid volunteer hours Uniform allowance and more Requirements What We’re Looking For
The ideal candidate will bring a combination of
veterinary experience ,
supervisory skills , and a commitment to
outstanding client service . Additional qualities include: Prior experience in a veterinary hospital or animal care setting (required) Emergency/Specialty experience preferred Leadership experience, ideally in a customer-facing role Strong communication and interpersonal skills Comfort navigating client concerns and resolving conflicts Exceptional organization, attention to detail, and follow-through A professional, team-oriented attitude If you’re ready to
grow your skills, make a genuine difference , and work alongside people who share your passion for exceptional veterinary care, then this is your invitation to join Hickory Veterinary and Specialty Hospital.
Apply today
and take the next step in an exciting, fulfilling career!
#J-18808-Ljbffr
Lead with Compassion, Support with Purpose — Join Hickory Veterinary Hospital as a Client Services Supervisor Are you a natural leader with a strong background in veterinary client service? Do you love supporting a team and creating a positive, seamless experience for clients and their pets? At
Hickory Veterinary and Specialty Hospital , we are looking for a
Client Services Supervisor
to guide and empower our front desk team while fostering a compassionate and professional environment for all who walk through our doors. Our Mission
Rooted in over six decades of veterinary excellence, our mission is to enhance the lives of pets and their families by delivering thoughtful, collaborative, and high-quality care. If you’re passionate about mentorship, communication, and supporting both clients and coworkers, we’d love to connect with you. Who We Are
Located in
Plymouth Meeting, PA , Hickory Veterinary and Specialty Hospital is a
multi-service animal hospital
offering general practice, specialty services, boarding, daycare, grooming, and rehabilitation. We’ve built a
culture of collaboration, respect, and growth , and we’re proud to be a trusted part of our local community’s pet care journey. What You’ll Do
As the
Client Services Supervisor , you will play a pivotal role in the daily operations of our front desk and the success of our Client Service Representatives (CSRs). Your focus will be on
team leadership ,
client satisfaction , and
operational efficiency , working closely with hospital leadership and medical teams. In this role, you will: Supervise and support
CSR team members, including assisting with onboarding, training, and day-to-day guidance Monitor and track
call-outs, tardiness, and time-off requests in coordination with HR and leadership Assist with the hiring process , including interviewing and onboarding new team members Conduct regular performance check-ins
and annual appraisals while supporting team development and growth Address and resolve client concerns
with empathy and professionalism, ensuring a positive experience Manage online client reviews
and monitor the hospital’s general email inbox, ensuring timely and professional responses Serve as a liaison
between the CSR team and hospital leadership to foster open communication and collaboration Identify and elevate team concerns , protocol deviations, or inefficiencies to management and assist in implementing solutions Support a positive team culture
through active listening, respectful communication, and continuous feedback Anticipated Schedule
This is a
full-time, on-site
position. Some evening or weekend coverage may be required depending on hospital needs. This schedule will be Monday-Friday either 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM, there is flexibility with the hours Compensation
$27-$29/hour
What's in It For You? At Hickory Veterinary and Specialty Hospital, we believe in supporting our team members through every stage of their careers. Here’s what we offer: A compassionate, team-first culture with a focus on mentorship and growth Competitive paid time off & holiday pay Continuing education support and training opportunities Medical, dental, and vision insurance 401(k) plan with employer match Employee pet care discounts Paid volunteer hours Uniform allowance and more Requirements What We’re Looking For
The ideal candidate will bring a combination of
veterinary experience ,
supervisory skills , and a commitment to
outstanding client service . Additional qualities include: Prior experience in a veterinary hospital or animal care setting (required) Emergency/Specialty experience preferred Leadership experience, ideally in a customer-facing role Strong communication and interpersonal skills Comfort navigating client concerns and resolving conflicts Exceptional organization, attention to detail, and follow-through A professional, team-oriented attitude If you’re ready to
grow your skills, make a genuine difference , and work alongside people who share your passion for exceptional veterinary care, then this is your invitation to join Hickory Veterinary and Specialty Hospital.
Apply today
and take the next step in an exciting, fulfilling career!
#J-18808-Ljbffr