Merge IT
Base Pay Range
$25.00/hr - $27.00/hr
Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the bench in New York City.
Job Notes
Short-term contracts of varying lengths across a large infrastructure portfolio.
Onsite in New York City – on Vesey St. in New York, NY 10281
Candidates with Financial Sector experience preferred.
Joining the bench
Bench consultants become eligible for project work upon completion of drug and background checks.
Hours will vary based on the project and client needs. Hours are not guaranteed.
Our clients promote internally from the bench when full-time IT openings become available.
Schedule Must be available for both shifts 8:30am–5:30pm & 1pm–11pm Monday–Friday, with occasional OT opportunities in the evenings and weekends.
From the client Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.
Key Responsibilities
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements
IMAC, PC Imaging, and Inventory Management experience required.
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice to Have
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications
Certifications such as A+, MCP, or ITIL are a plus but not required
Equal Opportunity Employer Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
#J-18808-Ljbffr
Our enterprise-level client is seeking to add multiple Desktop Support Specialists to the bench in New York City.
Job Notes
Short-term contracts of varying lengths across a large infrastructure portfolio.
Onsite in New York City – on Vesey St. in New York, NY 10281
Candidates with Financial Sector experience preferred.
Joining the bench
Bench consultants become eligible for project work upon completion of drug and background checks.
Hours will vary based on the project and client needs. Hours are not guaranteed.
Our clients promote internally from the bench when full-time IT openings become available.
Schedule Must be available for both shifts 8:30am–5:30pm & 1pm–11pm Monday–Friday, with occasional OT opportunities in the evenings and weekends.
From the client Must have IMAC (Install, Add, Move, Change) experience, PC Imaging, and Inventory Management at minimum to qualify.
Key Responsibilities
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements
IMAC, PC Imaging, and Inventory Management experience required.
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice to Have
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications
Certifications such as A+, MCP, or ITIL are a plus but not required
Equal Opportunity Employer Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
#J-18808-Ljbffr