Capital One
Sr. Process Manager, Lending Platforms (Hybrid)
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Sr. Process Manager, Lending Platforms (Hybrid)
role at
Capital One
Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One’s Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what’s next. We’ve helped hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checking, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren’t just our clients—they’re our business partners.
Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data and technology and the endless possibilities they create. In this role you will support efforts to define, configure and optimize destination-state experiences for both our Associates and Customers, while enhancing the lending experience for internal and external customers.
Responsibilities
Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment
Advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
Ensure projects are delivered on time and on budget while managing risk
Build credibility and trust within the team, customers and stakeholders
Apply strong communication skills to influence business decisions and inspire breakthrough results
Use data to uncover opportunities, track platform and process performance, and influence decision‑making
Analyze results and implement continuous improvement efforts
Drive transformational improvements in the customer experience and process
Own end‑to‑end reporting suite within loan originations platform, interpreting reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals
Stay current with platform enhancements to optimize reporting capabilities and ensure stakeholders have timely, accurate, and actionable insights
What skills you need to bring to the table
Exceptional Communicator: Communicate and partner with your team and key stakeholders across all levels of the company. Verbal and written communication will be critical to your day‑to‑day work.
Risk Management: Run a well‑managed horizontal operation that is perpetually audit ready.
Intellectual Curiosity: Ask why, explore underlying issues, and create unique solutions to workforce challenges. Find motivation in understanding why problems exist and how to solve them in a fast‑paced, live operation environment.
Ability to Work with Data: Use Excel or Sheets PivotTables, functions, formulas, and conditional formatting to summarize, analyze, explore, and present summary data.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of Project Management or Process Management experience
At least 2 years of SaaS Platform Administration experience
At least 2 years of Microsoft Excel or Google Sheets experience
Preferred Qualifications
At least 3 years of Project Management or Process Management experience
At least 3 years of SaaS Platform Administration experience
At least 3 years of Microsoft Excel or Google Sheets experience
Hybrid Information This role is hybrid, meaning associates spend 3 days per week in‑person at one of our offices listed on this job posting. Fridays are enterprise‑wide virtual work days. Monday, Tuesday, Wednesday, and Thursday are in‑person days for associates to spend time together working in our beautifully‑designed team areas.
Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. We promote a drug‑free workplace. We will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Sr. Process Manager, Lending Platforms (Hybrid)
role at
Capital One
Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One’s Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what’s next. We’ve helped hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checking, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren’t just our clients—they’re our business partners.
Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data and technology and the endless possibilities they create. In this role you will support efforts to define, configure and optimize destination-state experiences for both our Associates and Customers, while enhancing the lending experience for internal and external customers.
Responsibilities
Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
Support platform optimization and configuration vision and assist with requirements gathering, story writing, prioritizing, and execution in a complex, dynamic environment
Advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience
Ensure projects are delivered on time and on budget while managing risk
Build credibility and trust within the team, customers and stakeholders
Apply strong communication skills to influence business decisions and inspire breakthrough results
Use data to uncover opportunities, track platform and process performance, and influence decision‑making
Analyze results and implement continuous improvement efforts
Drive transformational improvements in the customer experience and process
Own end‑to‑end reporting suite within loan originations platform, interpreting reports, identifying data gaps or opportunities for new metrics, and developing custom reporting to support business goals
Stay current with platform enhancements to optimize reporting capabilities and ensure stakeholders have timely, accurate, and actionable insights
What skills you need to bring to the table
Exceptional Communicator: Communicate and partner with your team and key stakeholders across all levels of the company. Verbal and written communication will be critical to your day‑to‑day work.
Risk Management: Run a well‑managed horizontal operation that is perpetually audit ready.
Intellectual Curiosity: Ask why, explore underlying issues, and create unique solutions to workforce challenges. Find motivation in understanding why problems exist and how to solve them in a fast‑paced, live operation environment.
Ability to Work with Data: Use Excel or Sheets PivotTables, functions, formulas, and conditional formatting to summarize, analyze, explore, and present summary data.
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of Project Management or Process Management experience
At least 2 years of SaaS Platform Administration experience
At least 2 years of Microsoft Excel or Google Sheets experience
Preferred Qualifications
At least 3 years of Project Management or Process Management experience
At least 3 years of SaaS Platform Administration experience
At least 3 years of Microsoft Excel or Google Sheets experience
Hybrid Information This role is hybrid, meaning associates spend 3 days per week in‑person at one of our offices listed on this job posting. Fridays are enterprise‑wide virtual work days. Monday, Tuesday, Wednesday, and Thursday are in‑person days for associates to spend time together working in our beautifully‑designed team areas.
Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. We promote a drug‑free workplace. We will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
#J-18808-Ljbffr