Canyon County
Customer Service Specialist - Drivers License
Canyon County, Caldwell, Idaho, United States, 83607
Customer Service Specialist – Driver’s License
Join to apply for the
Customer Service Specialist – Driver’s License
role at
Canyon County .
Base pay range: $18.00/hr - $18.00/hr.
Job Summary An employee in this class performs a variety of clerical and administrative tasks in support of the driver’s license bureau for the Sheriff's Office. Work includes processing new and renewal driver’s licenses, providing general information to the public, answering questions and inquiries, accepting payments, filing, assisting with application forms, processing application and change forms, and providing referrals to other offices or staff as needed. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment.
Key Responsibilities
Customer Service
Respond to incoming calls
Greet and assist the public
Assist or refer to relevant offices or staff members
Administrative and Clerical
Handling a range of administrative tasks to support the office’s operations
Assisting with driver’s license application and change forms
Managing incoming and outgoing mail for the office
Data Entry and Records Maintenance
Maintain files of office records including driver’s license and identification card applications, computer records and other documents
Supporting informational requests and conducting related research
Inputting data and ensuring records are up-to-date and properly maintained
Other Duties
Perform all work duties and activities following county and Sheriff's Office policies, procedures, and safety practices
All other duties as assigned
Required Documents
Proof of education copy – Applicants must provide GED, high school and/or college transcripts.
Complete and return the following forms: Additional Paperwork for Non-Commissioned Customer Service – Driver’s License
The Authorization to Release must be notarized; we can provide that service for you in our HR office if needed. You must be present at the time of signing with a valid Photo ID.
Typing test results (complete at https://www.typingtest.com)
Qualifications Skills and Abilities
Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools
Knowledge of record-keeping practices and procedures
Effective telephone communication and customer service techniques
Proficiency in English grammar, spelling, and punctuation
Ability to work cooperatively with coworkers and the public to provide high-quality service
Capability to follow both oral and written instructions accurately
Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image
Proficiency in entering and retrieving data accurately in computerized systems
Ability to file, maintain, and organize important and complex records accurately
Typing speed of 30 words per minute with accuracy
Strong oral and written communication skills
Ability to apply logical and creative thinking to develop solutions based on written or oral instructions
Understanding of current office practices and procedures
Special Qualifications
Valid driver’s license
Must successfully complete a background investigation including a polygraph examination
Must supply a typing test (visit https://www.typingtest.com)
Some positions require 21 years of age
Education and Experience
High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes
Six months previous secretarial/administrative experience, preferably in a law enforcement setting
Equivalent combination of experience and training may be considered
Essential Physical Abilities
Clear speech to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing to enable the employee to hear average or normal conversations and receive ordinary information
Visual acuity to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes to function in a general office environment
Ability to lift 25 lbs.
Disclaimer To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
Equal Opportunity Employer Statement Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
Seniority Level Entry level
Employment Type Contract
Job Function Customer Service
Industries: Consumer Services
#J-18808-Ljbffr
Customer Service Specialist – Driver’s License
role at
Canyon County .
Base pay range: $18.00/hr - $18.00/hr.
Job Summary An employee in this class performs a variety of clerical and administrative tasks in support of the driver’s license bureau for the Sheriff's Office. Work includes processing new and renewal driver’s licenses, providing general information to the public, answering questions and inquiries, accepting payments, filing, assisting with application forms, processing application and change forms, and providing referrals to other offices or staff as needed. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment.
Key Responsibilities
Customer Service
Respond to incoming calls
Greet and assist the public
Assist or refer to relevant offices or staff members
Administrative and Clerical
Handling a range of administrative tasks to support the office’s operations
Assisting with driver’s license application and change forms
Managing incoming and outgoing mail for the office
Data Entry and Records Maintenance
Maintain files of office records including driver’s license and identification card applications, computer records and other documents
Supporting informational requests and conducting related research
Inputting data and ensuring records are up-to-date and properly maintained
Other Duties
Perform all work duties and activities following county and Sheriff's Office policies, procedures, and safety practices
All other duties as assigned
Required Documents
Proof of education copy – Applicants must provide GED, high school and/or college transcripts.
Complete and return the following forms: Additional Paperwork for Non-Commissioned Customer Service – Driver’s License
The Authorization to Release must be notarized; we can provide that service for you in our HR office if needed. You must be present at the time of signing with a valid Photo ID.
Typing test results (complete at https://www.typingtest.com)
Qualifications Skills and Abilities
Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools
Knowledge of record-keeping practices and procedures
Effective telephone communication and customer service techniques
Proficiency in English grammar, spelling, and punctuation
Ability to work cooperatively with coworkers and the public to provide high-quality service
Capability to follow both oral and written instructions accurately
Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image
Proficiency in entering and retrieving data accurately in computerized systems
Ability to file, maintain, and organize important and complex records accurately
Typing speed of 30 words per minute with accuracy
Strong oral and written communication skills
Ability to apply logical and creative thinking to develop solutions based on written or oral instructions
Understanding of current office practices and procedures
Special Qualifications
Valid driver’s license
Must successfully complete a background investigation including a polygraph examination
Must supply a typing test (visit https://www.typingtest.com)
Some positions require 21 years of age
Education and Experience
High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes
Six months previous secretarial/administrative experience, preferably in a law enforcement setting
Equivalent combination of experience and training may be considered
Essential Physical Abilities
Clear speech to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing to enable the employee to hear average or normal conversations and receive ordinary information
Visual acuity to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes to function in a general office environment
Ability to lift 25 lbs.
Disclaimer To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
Equal Opportunity Employer Statement Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
Seniority Level Entry level
Employment Type Contract
Job Function Customer Service
Industries: Consumer Services
#J-18808-Ljbffr