Uline
Job Title: Customer Service Team Lead - Bilingual
Employer: Uline
Base Pay Range $33.00/hr - $38.00/hr
Location: 12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer‑focused experience our customers love.
Position Responsibilities
Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership/supervisory role preferred.
Effective communication skills.
Bilingual (English/Spanish) — fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On‑site fitness center and beautifully maintained walking paths.
Best‑in‑class, clean, modern facilities.
About Uline Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA Employer/Vet/Disabled
Referrals increase your chances of interviewing at Uline by 2x
Get notified about new Customer Service Team Lead jobs in Kenosha, WI.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management
Industries: Wholesale
#J-18808-Ljbffr
Employer: Uline
Base Pay Range $33.00/hr - $38.00/hr
Location: 12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer‑focused experience our customers love.
Position Responsibilities
Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one‑on‑one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
High School diploma or equivalent required. Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership/supervisory role preferred.
Effective communication skills.
Bilingual (English/Spanish) — fluent in both verbal and written forms.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On‑site fitness center and beautifully maintained walking paths.
Best‑in‑class, clean, modern facilities.
About Uline Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.
EEO/AA Employer/Vet/Disabled
Referrals increase your chances of interviewing at Uline by 2x
Get notified about new Customer Service Team Lead jobs in Kenosha, WI.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management
Industries: Wholesale
#J-18808-Ljbffr