Integrated Home Care Services, Inc.
Manager of Strategic Client Alignment
Integrated Home Care Services, Inc., Florida, New York, United States
IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1.
With over 15 years of experience, we are the trusted market leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!
Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
Full time team members competitive compensation package, include but not limited to:
Medical, Vision, Dental, Short- and Long-term insurance
Paid Federal Holidays
16+ days of PTO
Employer paid life insurance
401K with employer contribution
Wellness program with reward incentives
Employee recognition and reward programs
What You Will Be Doing The Manager of Client Alignment is a strategic leadership role responsible for helping to manage Integrated Home Care Services’ (IHCS) key health plan relationships and ensuring the successful delivery of our services, including Home Health, PDN, LTSS, and DME. This individual will support the execution of IHCS’s Client Success strategy by driving operational excellence, overseeing complex client implementations, and ensuring projects are delivered on time, within scope and budget. The Manager will collaborate cross-functionally to align internal operations with client needs, foster long-term partnerships, and deliver measurable business outcomes. Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment.
Strategic Relationship Management
Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong, collaborative partnerships to support client satisfaction and retention.
Facilitate in the development of quarterly business reviews and client-specific strategic alignment plans.
Performance & Compliance Oversight
Work with the Director /Sr Director to ensure IHCS services are delivered in accordance with client expectations, contract terms, and applicable regulatory guidelines.
Partner with IHCS internal stakeholders to track KPIs, SLAs, and resolve performance issues.
Cross-Functional Leadership
Collaborate with internal teams (Clinical Operations, IT, Finance, and Provider Relations) to support client initiatives.
Support the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion.
Reporting & Analytics
Analyze claims, authorization trends, utilization patterns, and member outcomes to identify improvement opportunities.
Work with Medical economics to provide the Director /Sr Director data-driven recommendations to enhance performance and satisfaction.
Project Management
Work with the Director /Sr Director on special initiatives and pilots, ensuring successful implementation and outcome measurement.
Facilitate in change management and communication strategies internally and externally.
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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With over 15 years of experience, we are the trusted market leader in Home Health, Durable Medical Equipment, and Home Infusion Services. If you are passionate about inspiring, motivating, and leading teams this opportunity could be for you and we want to hear from you!
Join our team as we strive for excellence through teamwork. We are committed to delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.
Full time team members competitive compensation package, include but not limited to:
Medical, Vision, Dental, Short- and Long-term insurance
Paid Federal Holidays
16+ days of PTO
Employer paid life insurance
401K with employer contribution
Wellness program with reward incentives
Employee recognition and reward programs
What You Will Be Doing The Manager of Client Alignment is a strategic leadership role responsible for helping to manage Integrated Home Care Services’ (IHCS) key health plan relationships and ensuring the successful delivery of our services, including Home Health, PDN, LTSS, and DME. This individual will support the execution of IHCS’s Client Success strategy by driving operational excellence, overseeing complex client implementations, and ensuring projects are delivered on time, within scope and budget. The Manager will collaborate cross-functionally to align internal operations with client needs, foster long-term partnerships, and deliver measurable business outcomes. Success in this role requires a deep understanding of Medicaid and Medicare programs, EVV, HIE platforms, and a strong track record of leading high-performing teams in a fast-paced, regulated healthcare environment.
Strategic Relationship Management
Serve as liaison between the client and IHCS internal stakeholders to establish and maintain strong, collaborative partnerships to support client satisfaction and retention.
Facilitate in the development of quarterly business reviews and client-specific strategic alignment plans.
Performance & Compliance Oversight
Work with the Director /Sr Director to ensure IHCS services are delivered in accordance with client expectations, contract terms, and applicable regulatory guidelines.
Partner with IHCS internal stakeholders to track KPIs, SLAs, and resolve performance issues.
Cross-Functional Leadership
Collaborate with internal teams (Clinical Operations, IT, Finance, and Provider Relations) to support client initiatives.
Support the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion.
Reporting & Analytics
Analyze claims, authorization trends, utilization patterns, and member outcomes to identify improvement opportunities.
Work with Medical economics to provide the Director /Sr Director data-driven recommendations to enhance performance and satisfaction.
Project Management
Work with the Director /Sr Director on special initiatives and pilots, ensuring successful implementation and outcome measurement.
Facilitate in change management and communication strategies internally and externally.
Join our team as we strive for excellence through teamwork, where our patients are #1!
IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr