JPMorgan Chase & Co.
Client Service Account Manager - Senior Associate
JPMorgan Chase & Co., Tempe, Arizona, us, 85285
If you enjoy servicing a portfolio of financial clients, this could be the role for you!
As a Client Service Account Manager within the Client Service team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identify product/service gaps and development opportunities, and leverage client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities:
Advise and act as proactive partner to the client, providing advice/consultation on decision making
Reach out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
Convey complex ideas and client issues with confidence
Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications, capabilities, and skills:
5 years of relevant industry and/or functional experience
Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
Technical knowledge/comprehension to recommend value-added solutions for clients and partners
Ability to present oral and written communication in an organized, clear and confident manner
Manage time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
Ability to effectively partner with internal colleagues and external clients
Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
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As a Client Service Account Manager within the Client Service team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identify product/service gaps and development opportunities, and leverage client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities:
Advise and act as proactive partner to the client, providing advice/consultation on decision making
Reach out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
Convey complex ideas and client issues with confidence
Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
Adhere to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications, capabilities, and skills:
5 years of relevant industry and/or functional experience
Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
Technical knowledge/comprehension to recommend value-added solutions for clients and partners
Ability to present oral and written communication in an organized, clear and confident manner
Manage time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
Ability to effectively partner with internal colleagues and external clients
Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise
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