GameStop
Full Time Assistant Store Manager (Store 2862)
GameStop, Tucson, Arizona, United States, 85718
Full Time Assistant Store Manager (Store 2862)
Join to apply for the
Full Time Assistant Store Manager (Store 2862)
role at
GameStop
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible, whether you’re a hardcore gamer or just starting out.
Essential Job Duties and Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video‑gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally.
Promote GameStop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training them in all aspects of their job responsibilities.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide timely recognition and feedback to all store associates regarding performance; regularly input written feedback for each associate into Workday / HR service management system.
Ensure store associates complete all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
Schedule store associates, ensuring that scheduling guidelines, breaks, and meals are accounted for; supervise staffing levels to achieve optimum guest service.
Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
Maintain cleanliness and merchandising of all store areas, including restrooms, and ensure all fixtures and equipment are functioning properly.
Fulfill and ship Omni‑Channel orders daily.
Protect company assets through effective inventory control and loss prevention practices.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts; stock/restock merchandise on shelves and fixtures; move products from the stock room to the front of the store.
Count, balance, and reconcile daily business transaction totals accurately; ensure all closeout paperwork for daily business transactions and bank deposit slips are completed correctly.
Verify all shipments for discrepancies/shortages and record any discrepancies; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; identify and address hazardous situations; report injuries promptly.
Assist in maintaining store records/files in a neat and organized manner.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Consistently adhere to GameStop policies and procedures, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish speaking and writing skills preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
Operate the Point‑of‑Sale (POS) computer system.
Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral, or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days per week availability.
Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms or hands; climb on ladders; lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet, and utilize other basic fine and gross motor skills.
Possess or acquire during employment a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
Equal Employment Opportunity GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.
Benefits Full‑time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.
Compensation $17.90 - $22.20
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
Location Tucson, AZ
Referral Program Referrals increase your chances of interviewing at GameStop by 2x.
Apply Apply now to be considered for this ongoing opportunity.
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 2862)
role at
GameStop
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to the needs of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible, whether you’re a hardcore gamer or just starting out.
Essential Job Duties and Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video‑gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally.
Promote GameStop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training them in all aspects of their job responsibilities.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide timely recognition and feedback to all store associates regarding performance; regularly input written feedback for each associate into Workday / HR service management system.
Ensure store associates complete all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
Schedule store associates, ensuring that scheduling guidelines, breaks, and meals are accounted for; supervise staffing levels to achieve optimum guest service.
Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
Maintain cleanliness and merchandising of all store areas, including restrooms, and ensure all fixtures and equipment are functioning properly.
Fulfill and ship Omni‑Channel orders daily.
Protect company assets through effective inventory control and loss prevention practices.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts; stock/restock merchandise on shelves and fixtures; move products from the stock room to the front of the store.
Count, balance, and reconcile daily business transaction totals accurately; ensure all closeout paperwork for daily business transactions and bank deposit slips are completed correctly.
Verify all shipments for discrepancies/shortages and record any discrepancies; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; identify and address hazardous situations; report injuries promptly.
Assist in maintaining store records/files in a neat and organized manner.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Consistently adhere to GameStop policies and procedures, including those in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish speaking and writing skills preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
Operate the Point‑of‑Sale (POS) computer system.
Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral, or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days per week availability.
Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms or hands; climb on ladders; lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet, and utilize other basic fine and gross motor skills.
Possess or acquire during employment a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
Equal Employment Opportunity GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.
Benefits Full‑time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.
Compensation $17.90 - $22.20
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail
Location Tucson, AZ
Referral Program Referrals increase your chances of interviewing at GameStop by 2x.
Apply Apply now to be considered for this ongoing opportunity.
#J-18808-Ljbffr