South Seas
Join the
Housekeeping Manager
role at
South Seas .
Captiva Island has been the destination of choice for generations of families. South Seas offers a 330‑acre retreat and wildlife nature preserve on the Florida Gulf Coast, providing elevated coastal experiences and world‑class amenities designed to appeal to a multitude of guests.
Core Values
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
What We Offer
Competitive Compensation Package
Health, Dental & Vision Insurance Options
Life Insurance
401K Company Matching
Paid Tolls (Sanibel & Cape Coral Bridge)
Commuter Van Transportation
Car Pool Programs
Free Employee Lunches Daily
Unlimited Employee Review Bonuses
Position Overview The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Timber’s standards, supervising rooms, front/back‑of‑house, public areas and laundry. Exempt managers must direct at least three full‑time associates, with primary duties in executive tasks and independent judgment over 50% of the time.
Essential Functions
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
Comply with South Seas standards and regulations to encourage safe and efficient operations.
Establish and maintain a key control system for the department.
Operate call communication tools, including cell phones and radios, efficiently and professionally.
Monitor and direct all housekeeping and laundry personnel.
Inspect rooms daily.
Conduct all 90‑day and annual employee performance appraisals according to South Seas SOPs.
Conduct monthly department meetings with housekeeping staff.
Handle overall supervision of daily inspection for arriving V.I.P.s.
Ensure guest rooms and the back‑of‑house areas are cleaned to South Seas standards.
Maintain standards regarding purchase orders, vouchering of invoices and checkbook accounting according to South Seas SOPs.
Maintain required pars of all housekeeping and laundry supplies, ordering all needed supplies and amenities on a monthly/quarterly basis.
Conduct monthly and quarterly housekeeping inventories on a timely basis.
Ensure guest privacy and security by correctly following South Seas procedures.
Address any guest concerns and follow up.
Implement all South Seas policies and house rules.
Train and review all “House Safety” rules and procedures with housekeeping staff.
Motivate, coach, counsel and discipline all housekeeping personnel according to South Seas SOPs.
Prepare and conduct all housekeeping interviews and hiring procedures according to South Seas SOPs.
Monitor work orders and submit to the Engineering department, following up on maintenance requests to ensure completion.
Respond to all guest requests, situations, complaints and accidents presented to Housekeeping with an attentive, courteous and efficient response.
Attend monthly all‑employee team meetings and any other functions required by management.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to South Seas standards.
Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
Focus the Housekeeping Department on contributing to the guest service scores.
Balance and clear the room status nightly.
Maintain and monitor “Lost and Found” procedures and policies according to standards.
Ensure employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees.
Conduct daily morning meetings with staff.
Use the phone and computer system (HotSos and SMS Anywhere) for reporting and verifying room status.
Check and review incoming laundry at the end of day to ensure all items have been returned.
Properly store, secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Review Guest Request log (HOTSOS) daily to ensure all requests have been met, taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Perform any other duties as requested by the Executive Housekeeper or Director of Rooms.
Train staff on SMS Anywhere and HotSos and monitor productivity in both systems.
Position Requirements
5+ years of progressive housekeeping/hospitality setting or a related field; or
Associate’s degree + 3 or more years of related experience; or
Bachelor’s degree + 1 year of related experience.
Prior supervisory experience required.
Proficient in Windows‑based systems, company approved spreadsheets and word processing.
Valid driver’s license required.
Strong financial literacy and comfort with basic math and reporting functions.
Competencies
In‑depth knowledge of housekeeping operations, guest service standards, and hotel policies and procedures.
Strong leadership and supervisory skills with the ability to train, motivate, and manage housekeeping staff effectively.
Proficient in tracking performance metrics, managing inventories, and preparing operational reports.
Capable of making timely decisions aligned with established hotel standards and procedures.
Excellent communication skills, both verbal and written, with the ability to clearly convey instructions and expectations.
Detail‑oriented with strong organizational skills to evaluate priorities and manage multiple tasks efficiently.
Maintains composure, professionalism, and objectivity in high‑pressure or fast‑paced environments.
Proactive in identifying and resolving operational challenges, ensuring a clean, safe, and welcoming environment for guests.
Effective at listening to, understanding, and addressing concerns raised by team members and guests to ensure service excellence.
Committed to upholding cleanliness and quality standards while fostering a positive and productive team culture.
Working Conditions – Physical/Mental Requirements
Lifting or carrying up to 50 lbs (guest luggage – limited).
Pushing or pulling up to 50 lbs (bell cart – limited).
Frequent bending, reaching, stooping, kneeling, and crawling.
Standing for extended periods (up to 80% of shift).
Constant verbal communication with guests and staff via phone, radio, and in‑person.
Must be able to work in different and varying weather conditions, including heat and high humidity.
Schedule & Travel Schedule:
40‑50 hours per week, flexible schedule, will be required to work weekends and/or holidays.
Travel:
Local travel may be required to assist with guest transportation.
Equal Employment Opportunity Statement Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws.
#J-18808-Ljbffr
Housekeeping Manager
role at
South Seas .
Captiva Island has been the destination of choice for generations of families. South Seas offers a 330‑acre retreat and wildlife nature preserve on the Florida Gulf Coast, providing elevated coastal experiences and world‑class amenities designed to appeal to a multitude of guests.
Core Values
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
What We Offer
Competitive Compensation Package
Health, Dental & Vision Insurance Options
Life Insurance
401K Company Matching
Paid Tolls (Sanibel & Cape Coral Bridge)
Commuter Van Transportation
Car Pool Programs
Free Employee Lunches Daily
Unlimited Employee Review Bonuses
Position Overview The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Timber’s standards, supervising rooms, front/back‑of‑house, public areas and laundry. Exempt managers must direct at least three full‑time associates, with primary duties in executive tasks and independent judgment over 50% of the time.
Essential Functions
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
Comply with South Seas standards and regulations to encourage safe and efficient operations.
Establish and maintain a key control system for the department.
Operate call communication tools, including cell phones and radios, efficiently and professionally.
Monitor and direct all housekeeping and laundry personnel.
Inspect rooms daily.
Conduct all 90‑day and annual employee performance appraisals according to South Seas SOPs.
Conduct monthly department meetings with housekeeping staff.
Handle overall supervision of daily inspection for arriving V.I.P.s.
Ensure guest rooms and the back‑of‑house areas are cleaned to South Seas standards.
Maintain standards regarding purchase orders, vouchering of invoices and checkbook accounting according to South Seas SOPs.
Maintain required pars of all housekeeping and laundry supplies, ordering all needed supplies and amenities on a monthly/quarterly basis.
Conduct monthly and quarterly housekeeping inventories on a timely basis.
Ensure guest privacy and security by correctly following South Seas procedures.
Address any guest concerns and follow up.
Implement all South Seas policies and house rules.
Train and review all “House Safety” rules and procedures with housekeeping staff.
Motivate, coach, counsel and discipline all housekeeping personnel according to South Seas SOPs.
Prepare and conduct all housekeeping interviews and hiring procedures according to South Seas SOPs.
Monitor work orders and submit to the Engineering department, following up on maintenance requests to ensure completion.
Respond to all guest requests, situations, complaints and accidents presented to Housekeeping with an attentive, courteous and efficient response.
Attend monthly all‑employee team meetings and any other functions required by management.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to South Seas standards.
Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
Focus the Housekeeping Department on contributing to the guest service scores.
Balance and clear the room status nightly.
Maintain and monitor “Lost and Found” procedures and policies according to standards.
Ensure employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees.
Conduct daily morning meetings with staff.
Use the phone and computer system (HotSos and SMS Anywhere) for reporting and verifying room status.
Check and review incoming laundry at the end of day to ensure all items have been returned.
Properly store, secure and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Review Guest Request log (HOTSOS) daily to ensure all requests have been met, taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Perform any other duties as requested by the Executive Housekeeper or Director of Rooms.
Train staff on SMS Anywhere and HotSos and monitor productivity in both systems.
Position Requirements
5+ years of progressive housekeeping/hospitality setting or a related field; or
Associate’s degree + 3 or more years of related experience; or
Bachelor’s degree + 1 year of related experience.
Prior supervisory experience required.
Proficient in Windows‑based systems, company approved spreadsheets and word processing.
Valid driver’s license required.
Strong financial literacy and comfort with basic math and reporting functions.
Competencies
In‑depth knowledge of housekeeping operations, guest service standards, and hotel policies and procedures.
Strong leadership and supervisory skills with the ability to train, motivate, and manage housekeeping staff effectively.
Proficient in tracking performance metrics, managing inventories, and preparing operational reports.
Capable of making timely decisions aligned with established hotel standards and procedures.
Excellent communication skills, both verbal and written, with the ability to clearly convey instructions and expectations.
Detail‑oriented with strong organizational skills to evaluate priorities and manage multiple tasks efficiently.
Maintains composure, professionalism, and objectivity in high‑pressure or fast‑paced environments.
Proactive in identifying and resolving operational challenges, ensuring a clean, safe, and welcoming environment for guests.
Effective at listening to, understanding, and addressing concerns raised by team members and guests to ensure service excellence.
Committed to upholding cleanliness and quality standards while fostering a positive and productive team culture.
Working Conditions – Physical/Mental Requirements
Lifting or carrying up to 50 lbs (guest luggage – limited).
Pushing or pulling up to 50 lbs (bell cart – limited).
Frequent bending, reaching, stooping, kneeling, and crawling.
Standing for extended periods (up to 80% of shift).
Constant verbal communication with guests and staff via phone, radio, and in‑person.
Must be able to work in different and varying weather conditions, including heat and high humidity.
Schedule & Travel Schedule:
40‑50 hours per week, flexible schedule, will be required to work weekends and/or holidays.
Travel:
Local travel may be required to assist with guest transportation.
Equal Employment Opportunity Statement Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws.
#J-18808-Ljbffr