Blockchain Technologies. LLC
Responsibilities
Lead the end to end technical delivery of contact center modernization projects using AWS Connect.
Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.
Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.
Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.
Ensure high availability, scalability and security of the contact center infrastructure. Conduct code reviews, enforce best practices, and mentor junior developers.
Troubleshoot and resolve technical issues across the contact center ecosystem. Stay current with AWS innovations and recommend improvements to enhance customer experience.
Required Qualifications
Bachelor’s degree in computer science, Engineering, or related field 6 plus years of experience in software development and cloud technologies.
2 plus years of hands on experience with Amazon Connect and AWS services. Strong understanding of contact center technologies including IVR, CTI, call routing, and real time analytics.
Experience with RESTful APIs, microservices, and serverless architecture.
Proficiency in programming languages such as Python, Node.js or Java. Excellent problem solving, communication, and leadership skills.
Preferred Qualifications
AWS Certified Developer or Solutions Architect. Experience with CRM platforms (e.g., Salesforce, ServiceNow) and their integration with Amazon Connect.
Familiarity with DevOps tools and CI/CD pipelines.
Exposure to AI and ML capabilities for enhancing customer interactions.
BLOCKCHAIN TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. BLOCKCHAIN TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will BLOCKCHAIN TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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Lead the end to end technical delivery of contact center modernization projects using AWS Connect.
Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans.
Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms.
Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch.
Ensure high availability, scalability and security of the contact center infrastructure. Conduct code reviews, enforce best practices, and mentor junior developers.
Troubleshoot and resolve technical issues across the contact center ecosystem. Stay current with AWS innovations and recommend improvements to enhance customer experience.
Required Qualifications
Bachelor’s degree in computer science, Engineering, or related field 6 plus years of experience in software development and cloud technologies.
2 plus years of hands on experience with Amazon Connect and AWS services. Strong understanding of contact center technologies including IVR, CTI, call routing, and real time analytics.
Experience with RESTful APIs, microservices, and serverless architecture.
Proficiency in programming languages such as Python, Node.js or Java. Excellent problem solving, communication, and leadership skills.
Preferred Qualifications
AWS Certified Developer or Solutions Architect. Experience with CRM platforms (e.g., Salesforce, ServiceNow) and their integration with Amazon Connect.
Familiarity with DevOps tools and CI/CD pipelines.
Exposure to AI and ML capabilities for enhancing customer interactions.
BLOCKCHAIN TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. BLOCKCHAIN TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will BLOCKCHAIN TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.
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