City and County of Denver
Police Dispatcher - Denver 9-1-1
City and County of Denver, Denver, Colorado, United States, 80285
Police Dispatcher - Denver 9-1-1
Agency:
City and County of Denver
Position Number:
CN2574 911 Police Dispatcher
Salary Range:
$30.60 – $47.43 (Target pay based on education and experience)
Position Type:
Unlimited;
Employment:
Full‑time.
Application Deadline:
January 11, 2026. Please apply as soon as possible.
About the Job The City and County of Denver’s 9‑1‑1 Emergency Communications Center is seeking highly motivated, detail‑oriented individuals to serve as 9‑1‑1 Police Dispatchers. Police Dispatchers manage high‑stress situations and support Denver Police Officers by entering information into the Computer‑Aided Dispatch (CAD) system and relaying it to first responders, primarily through direct radio communication. They perform computer clearances and searches using systems such as the National Crime Information System (NCIC), the Colorado Crime Information System (CCIC), and City and County of Denver court files. Dispatchers are expected to support the Denver Police Department’s needs during both planned and unplanned events.
The 9‑1‑1 operation is 24/7; applicants must be able to work: 8‑ or 12‑hour shifts; day, swing, and graveyard shifts; weekends, holidays, and overtime on short notice.
Shift Differential Incentives
Swing shift (3:00 p.m. – 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.
Graveyard shift (11:00 p.m. – 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.
Primary Communication Center 12025 E 45th Ave, Denver, CO 80239
Backup Communication Center 950 Josephine St, Denver, CO 80206
Job Responsibilities
Receive and process emergency and non‑emergency calls via phone and radio for police services.
Dispatch police units to incidents while prioritizing officer and public safety.
Monitor and track field unit activity, respond to requests, and provide critical information.
Use computer‑aided dispatch (CAD) systems to log and relay real‑time information accurately.
Maintain constant communication with officers, providing updates and support as needed.
Assess emergency situations quickly to determine appropriate response levels.
Follow department protocols and procedures while maintaining confidentiality.
Work closely with fire, EMS, and other emergency services when coordination is required.
Ideal Candidate
Excellent communication: ability to relay clear and concise information over radio and telephone.
Strong multitasking abilities: comfortable managing multiple calls and dispatching officers simultaneously.
Critical thinking & problem‑solving: ability to assess situations and make quick, sound decisions.
Emotional resilience: ability to remain calm under pressure, especially during high‑stress or life‑threatening situations.
Technical proficiency: skilled in learning and using various computer systems and software, including new technologies.
Geographical knowledge: familiarity with the City and County of Denver’s streets, landmarks, and locations.
Attention to detail: accurately document events, caller information, and unit activity.
Team‑oriented mindset: work collaboratively with fellow dispatchers, call takers, and first responders.
Background: one (1) year experience working in an emergency service dispatching position.
Language: bilingual (preferred).
Minimum Requirements
Education: high‑school graduation or possession of a GED, HiSET, or TASC Certificate.
Experience: one (1) year as a 911 Operator or Emergency Dispatcher; OR two (2) years in public contact over the phone/in‑person; OR one (1) year of high‑volume call‑center/general‑dispatching experience; OR one (1) year as a paramedic on an emergency ambulance (not air), or as a firefighter, police officer, or military police officer.
Education/Experience equivalency: additional appropriate education may substitute for the minimum experience requirements.
CPR certification required before the end of academy training and must be maintained.
NAED Emergency Medical Dispatcher (EMD) certification required before the end of academy training and must be maintained.
Pass initial pre‑security clearance screening, maintain CBI (Colorado Bureau of Investigation) certification, and take an online test every two years to maintain certification.
Additional Information Job profile: CN2574 911 Police Dispatcher. For full job specifications, including position specifications, physical demands, and probationary period, view the employee job profile on the City and County of Denver’s website.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
#J-18808-Ljbffr
City and County of Denver
Position Number:
CN2574 911 Police Dispatcher
Salary Range:
$30.60 – $47.43 (Target pay based on education and experience)
Position Type:
Unlimited;
Employment:
Full‑time.
Application Deadline:
January 11, 2026. Please apply as soon as possible.
About the Job The City and County of Denver’s 9‑1‑1 Emergency Communications Center is seeking highly motivated, detail‑oriented individuals to serve as 9‑1‑1 Police Dispatchers. Police Dispatchers manage high‑stress situations and support Denver Police Officers by entering information into the Computer‑Aided Dispatch (CAD) system and relaying it to first responders, primarily through direct radio communication. They perform computer clearances and searches using systems such as the National Crime Information System (NCIC), the Colorado Crime Information System (CCIC), and City and County of Denver court files. Dispatchers are expected to support the Denver Police Department’s needs during both planned and unplanned events.
The 9‑1‑1 operation is 24/7; applicants must be able to work: 8‑ or 12‑hour shifts; day, swing, and graveyard shifts; weekends, holidays, and overtime on short notice.
Shift Differential Incentives
Swing shift (3:00 p.m. – 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.
Graveyard shift (11:00 p.m. – 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.
Primary Communication Center 12025 E 45th Ave, Denver, CO 80239
Backup Communication Center 950 Josephine St, Denver, CO 80206
Job Responsibilities
Receive and process emergency and non‑emergency calls via phone and radio for police services.
Dispatch police units to incidents while prioritizing officer and public safety.
Monitor and track field unit activity, respond to requests, and provide critical information.
Use computer‑aided dispatch (CAD) systems to log and relay real‑time information accurately.
Maintain constant communication with officers, providing updates and support as needed.
Assess emergency situations quickly to determine appropriate response levels.
Follow department protocols and procedures while maintaining confidentiality.
Work closely with fire, EMS, and other emergency services when coordination is required.
Ideal Candidate
Excellent communication: ability to relay clear and concise information over radio and telephone.
Strong multitasking abilities: comfortable managing multiple calls and dispatching officers simultaneously.
Critical thinking & problem‑solving: ability to assess situations and make quick, sound decisions.
Emotional resilience: ability to remain calm under pressure, especially during high‑stress or life‑threatening situations.
Technical proficiency: skilled in learning and using various computer systems and software, including new technologies.
Geographical knowledge: familiarity with the City and County of Denver’s streets, landmarks, and locations.
Attention to detail: accurately document events, caller information, and unit activity.
Team‑oriented mindset: work collaboratively with fellow dispatchers, call takers, and first responders.
Background: one (1) year experience working in an emergency service dispatching position.
Language: bilingual (preferred).
Minimum Requirements
Education: high‑school graduation or possession of a GED, HiSET, or TASC Certificate.
Experience: one (1) year as a 911 Operator or Emergency Dispatcher; OR two (2) years in public contact over the phone/in‑person; OR one (1) year of high‑volume call‑center/general‑dispatching experience; OR one (1) year as a paramedic on an emergency ambulance (not air), or as a firefighter, police officer, or military police officer.
Education/Experience equivalency: additional appropriate education may substitute for the minimum experience requirements.
CPR certification required before the end of academy training and must be maintained.
NAED Emergency Medical Dispatcher (EMD) certification required before the end of academy training and must be maintained.
Pass initial pre‑security clearance screening, maintain CBI (Colorado Bureau of Investigation) certification, and take an online test every two years to maintain certification.
Additional Information Job profile: CN2574 911 Police Dispatcher. For full job specifications, including position specifications, physical demands, and probationary period, view the employee job profile on the City and County of Denver’s website.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
#J-18808-Ljbffr