Front Office Assistant Manager - Luxury Resort

Career Opportunities with Enchantment Resort and Mii amo A great place to work. Careers At Enchantment Resort and Mii amo Current job opportunities are posted here as they become available. Nestled within beautiful Boynton Canyon, Enchantment Resort offers a setting unlike any other. We provide our guests a full-service luxury experience with a spirited and intimate feel that you’ll only find in Sedona. Join our team today and see what makes Enchantment Resort an incredible place to work. Supervises and supports the Front Desk to ensure compliance with resort objectives, polices and procedures. Maintains maximum occupancy levels and the highest average room rates and revenue. Ensures consistency with proper check-in and check-out procedures by Front Desk Agents. Supervises all training for Front Desk in accordance with the product description and other standards from Preferred, Coyle, etc. Effectively supervises all Front Desk employees to include coaching and counseling, and disciplinary action as necessary. Interviews and hires new staff as necessary for the department. Conducts performance reviews as necessary for the department. Conducts continuous service standards training to ensure consistent guest experience at high quality. Reviews daily checklists to ensure proper documentation, follow through of billing procedures, and resort policies. Reviews room rate reports and any special requests are noted and upgrades are completed, with welcome letters and itineraries attached. Maintains all areas that have group information on resumes and in group folders. Checks all group billing information, group masters, etc. to ensure routing is set up correctly to allow a 3-day billing turn around.

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