GameStop
Full Time Assistant Store Manager (Store 6138)
Join to apply for the
Full Time Assistant Store Manager (Store 6138)
role at
GameStop .
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Essential Job Duties and Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video‑gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, elevate customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s unique guest benefits (e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program).
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday/HR service management system in partnership with the Store Manager.
Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
Schedule store associates, ensuring that scheduling guidelines are followed, and all breaks and meals are accounted for. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‑in‑class guest service is consistently provided.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that all store fixtures and equipment are in proper working order.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss‑prevention practices.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store ensuring all products are represented, organized, and alphabetized.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Verify shipments for discrepancies/shortages and record any discrepancies in the POS system.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; identify and immediately address hazardous situations. Report injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
Consistently adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations: attendance, personal appearance, safety, respectful workplace.
Operate POS computer system.
Possess basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Follow written or verbal instructions.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
Manage pressure and adapt to stressful situations without impacting guest interactions.
Be reliable, trustworthy, and use good judgment.
Be able to work alone, stand and move throughout the store unassisted for up to 12 hours per day.
Lift merchandise up to 30 lbs. from ground level to a minimum height of 4 feet and perform other basic fine and gross motor skills.
Possess or acquire knowledge of military ranks and insignia for positions on military bases.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking
APPLY .
Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Pay: $19.65 - $23.65 per hour
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Retail
Referrals increase your chances of interviewing at GameStop by 2x.
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 6138)
role at
GameStop .
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Essential Job Duties and Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video‑gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, elevate customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s unique guest benefits (e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program).
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday/HR service management system in partnership with the Store Manager.
Ensure store associates have completed all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
Schedule store associates, ensuring that scheduling guidelines are followed, and all breaks and meals are accounted for. Supervise staffing levels to achieve optimum guest service at all times and ensure that best‑in‑class guest service is consistently provided.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that all store fixtures and equipment are in proper working order.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss‑prevention practices.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store ensuring all products are represented, organized, and alphabetized.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Verify shipments for discrepancies/shortages and record any discrepancies in the POS system.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; identify and immediately address hazardous situations. Report injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
Consistently adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations: attendance, personal appearance, safety, respectful workplace.
Operate POS computer system.
Possess basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Follow written or verbal instructions.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
Manage pressure and adapt to stressful situations without impacting guest interactions.
Be reliable, trustworthy, and use good judgment.
Be able to work alone, stand and move throughout the store unassisted for up to 12 hours per day.
Lift merchandise up to 30 lbs. from ground level to a minimum height of 4 feet and perform other basic fine and gross motor skills.
Possess or acquire knowledge of military ranks and insignia for positions on military bases.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking
APPLY .
Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Pay: $19.65 - $23.65 per hour
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Retail
Referrals increase your chances of interviewing at GameStop by 2x.
#J-18808-Ljbffr