Customer Service Representative (Remote CST)

* **Customer satisfaction** with the service you provide.* **Demonstrating CVS/Aetna’s “Heart at Work” behaviors** including Putting People First, Joining Forces, and Inspiring Trust.* **Your ability to resolve customer issues the first time they call.*** **Quality and accuracy** of interactions with customers.* **Reporting to work and adhering to your assigned schedule.*** New colleague orientation to learn about our company and your role.* Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.* A supportive and inclusive culture that will allow for continuous learning and growth.* Ongoing coaching and mentoring support.* Equipment and resources needed to complete assigned work.* **Demonstrated empathy** and effective communication skills.* **Respectful and kind** demeanor in all communications while being an advocate for our customers* **Strong problem-solving and decision-making abilities.*** **Ability to manage multiple resources and tasks in a fast-paced environment.*** 6+ months of customer service experience* Basic computer skills.* **Must reside in CST Time Zone.*** 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.* 1+ years of claims, provider, dental, medical or other related healthcare experience.* Microsoft office experience preferred.* **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**.* **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.* **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. #J-18808-Ljbffr