The Buckle, Inc.
Location
562 CHARLOTTE, NC 5506 New Fashion Way Ste 1066 Charlotte, NC 28278, USA
We are excited to open a brand new store at the Charlotte Premium Outlets in Charlotte North Carolina late February! We will be hiring many new positions for this team and will start interviews in Mid-January.
Role Overview The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). They work directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, provide leadership, train and motivate teammates, and act as the Store Manager in their absence.
Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by teammates assigned to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude and consistently provide legendary service.
Answer questions regarding the store and its merchandise.
Recommend, select, and help locate or obtain merchandise based on Guest needs.
Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobe experience.
Demonstrate product using product knowledge and sales education, sharing that knowledge with the team.
Maintain knowledge of current sales, promotions, policies regarding payment, exchange, and security practices.
Use the Sales Presentation Guide (SPG) daily to achieve personal sales-per-hour and total net sales goals.
Provide legendary service throughout the store in front 5, sales floor, fitting rooms, and register areas.
Know all exchange and return procedures for Guests and turn them into showmanship opportunities.
Engage in the Buckle Business Builders, guest loyalty programs, fit appointments, and the Buckle credit card.
Use inventory manager tools, iPad apps, and advanced product search to expand Guest selection.
Build and maintain good Guest relationships.
Lead by example with showmanship, excellent customer service, and attentiveness.
Communicate Guest Levels with the team.
Ask business‑driven and showmanship questions to managers and teammates.
Stay coachable and welcoming of feedback.
Perform leadership actions and maintain high standards even when the manager is absent.
Plan sales goals with the Store Manager.
Own the store’s sales performance (sales, average sale, business builders, denim).
Show passion for product education and showmanship to create results.
Teammate Recruiting, Training and Development
Recognize recruiting opportunities using job cards, referrals, and teammates ‘ recommend.
Coach and cultivate relationships through Guest Loyalty and Preferred programs.
Assist teammates in meeting Buckle’s standards on a daily basis.
Maintain a positive attitude and positive floor culture.
Demonstrate the dress code to encourage and coach teammates.
Participate effectively in daily setup, training, and performance tracker reviews.
Motivate teammates to complete daily tasks set by Store Management.
Promote denim showmanship and fit card education.
Execute actions from department calendars and track on the Weekly Delegation Worksheet.
Keep teammates engaged with product and guest names.
Use the best merchandise exhibits for both Gals and Guys sides.
Collaborate with the Store Manager on training focus and delegate throughout the week.
Assist in recruiting all store staffing needs.
Explain pay and Buckle Benefits.
Maintain a current contact list of top talent.
Train on the Leadership Playbook and other non‑sales positions.
Execute actions with constantly changing sales focuses.
Identify and follow through on teammate training needs.
Own and influence product via zone ownership and goals.
Use new tools and videos for zone ownership and support visual standards.
Review the 4 zones and visual standards weekly.
Provide store tours and recommend merchandising opportunities.
Ensure consistent floor sizing and freight display.
Use the Performance Tracker to improve visual results.
Anticipate product changes and act independently.
Maintain visual standards in front of and back of store.
Operations
Work a flexible schedule including mornings, evenings, weekends, and holidays.
Use planners and complete opening and closing checklists.
Identify and prevent security risks and handle theft situations.
Follow Loss Prevention guidelines.
Execute and teach POS procedures.
Handle corporate calls appropriately.
Maintain attitude during challenging guest or teammate situations.
Execute policies on payments, returns, exchanges, and Loss Prevention.
Navigate and use all tools on the home page.
Give guidance to non‑sales positions.
Cover scheduled shifts and complete all operations duties.
Maintain a clean, organized, and shoppable store.
Provide feedback on merchandise handling.
Report policy violations and concerns to appropriate managers.
Adhere to Buckle’s Code of Ethics and all policies.
Complete other assigned duties such as new hire paperwork, inventory, and emergency handling.
Supervisory and Leadership
Provide and receive peer and management feedback.
Support leadership and promote personal and store growth.
Maintain professional relationships with teammates.
Interview teammates for development and growth.
Overcome objections and problem‑solve.
Self‑educate on company tools and share knowledge.
Understand and administer Buckle Commitment to Success.
Travel and cover other stores if needed.
Handle schedule changes positively and professionally.
Perform duties with high customer service and team spirit.
Complete special projects and other assigned tasks.
Education and Experience High school diploma or equivalent GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Benefits
Insurance
Spending and Savings Accounts
Paid Time Off
401(k) Retirement Plan
Performance Bonuses
Leave Options
Employee Assistance Program
Additional Qualifications
Relocation may be required.
No visa sponsorship available.
Ability to operate a motor vehicle and travel, including overnight, as required.
Physical Demands Requires standing, walking, handling, reaching, climbing, stooping, kneeling, crouching, crawling, talking, hearing, lifting and maneuvering 50 lbs, and visual and auditory abilities as described.
Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified teammates from the communities we serve. Employment is based upon personal capabilities and qualifications without discrimination or retaliation for any protected characteristic, in accordance with applicable law.
#J-18808-Ljbffr
We are excited to open a brand new store at the Charlotte Premium Outlets in Charlotte North Carolina late February! We will be hiring many new positions for this team and will start interviews in Mid-January.
Role Overview The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). They work directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, provide leadership, train and motivate teammates, and act as the Store Manager in their absence.
Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by teammates assigned to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude and consistently provide legendary service.
Answer questions regarding the store and its merchandise.
Recommend, select, and help locate or obtain merchandise based on Guest needs.
Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobe experience.
Demonstrate product using product knowledge and sales education, sharing that knowledge with the team.
Maintain knowledge of current sales, promotions, policies regarding payment, exchange, and security practices.
Use the Sales Presentation Guide (SPG) daily to achieve personal sales-per-hour and total net sales goals.
Provide legendary service throughout the store in front 5, sales floor, fitting rooms, and register areas.
Know all exchange and return procedures for Guests and turn them into showmanship opportunities.
Engage in the Buckle Business Builders, guest loyalty programs, fit appointments, and the Buckle credit card.
Use inventory manager tools, iPad apps, and advanced product search to expand Guest selection.
Build and maintain good Guest relationships.
Lead by example with showmanship, excellent customer service, and attentiveness.
Communicate Guest Levels with the team.
Ask business‑driven and showmanship questions to managers and teammates.
Stay coachable and welcoming of feedback.
Perform leadership actions and maintain high standards even when the manager is absent.
Plan sales goals with the Store Manager.
Own the store’s sales performance (sales, average sale, business builders, denim).
Show passion for product education and showmanship to create results.
Teammate Recruiting, Training and Development
Recognize recruiting opportunities using job cards, referrals, and teammates ‘ recommend.
Coach and cultivate relationships through Guest Loyalty and Preferred programs.
Assist teammates in meeting Buckle’s standards on a daily basis.
Maintain a positive attitude and positive floor culture.
Demonstrate the dress code to encourage and coach teammates.
Participate effectively in daily setup, training, and performance tracker reviews.
Motivate teammates to complete daily tasks set by Store Management.
Promote denim showmanship and fit card education.
Execute actions from department calendars and track on the Weekly Delegation Worksheet.
Keep teammates engaged with product and guest names.
Use the best merchandise exhibits for both Gals and Guys sides.
Collaborate with the Store Manager on training focus and delegate throughout the week.
Assist in recruiting all store staffing needs.
Explain pay and Buckle Benefits.
Maintain a current contact list of top talent.
Train on the Leadership Playbook and other non‑sales positions.
Execute actions with constantly changing sales focuses.
Identify and follow through on teammate training needs.
Own and influence product via zone ownership and goals.
Use new tools and videos for zone ownership and support visual standards.
Review the 4 zones and visual standards weekly.
Provide store tours and recommend merchandising opportunities.
Ensure consistent floor sizing and freight display.
Use the Performance Tracker to improve visual results.
Anticipate product changes and act independently.
Maintain visual standards in front of and back of store.
Operations
Work a flexible schedule including mornings, evenings, weekends, and holidays.
Use planners and complete opening and closing checklists.
Identify and prevent security risks and handle theft situations.
Follow Loss Prevention guidelines.
Execute and teach POS procedures.
Handle corporate calls appropriately.
Maintain attitude during challenging guest or teammate situations.
Execute policies on payments, returns, exchanges, and Loss Prevention.
Navigate and use all tools on the home page.
Give guidance to non‑sales positions.
Cover scheduled shifts and complete all operations duties.
Maintain a clean, organized, and shoppable store.
Provide feedback on merchandise handling.
Report policy violations and concerns to appropriate managers.
Adhere to Buckle’s Code of Ethics and all policies.
Complete other assigned duties such as new hire paperwork, inventory, and emergency handling.
Supervisory and Leadership
Provide and receive peer and management feedback.
Support leadership and promote personal and store growth.
Maintain professional relationships with teammates.
Interview teammates for development and growth.
Overcome objections and problem‑solve.
Self‑educate on company tools and share knowledge.
Understand and administer Buckle Commitment to Success.
Travel and cover other stores if needed.
Handle schedule changes positively and professionally.
Perform duties with high customer service and team spirit.
Complete special projects and other assigned tasks.
Education and Experience High school diploma or equivalent GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Benefits
Insurance
Spending and Savings Accounts
Paid Time Off
401(k) Retirement Plan
Performance Bonuses
Leave Options
Employee Assistance Program
Additional Qualifications
Relocation may be required.
No visa sponsorship available.
Ability to operate a motor vehicle and travel, including overnight, as required.
Physical Demands Requires standing, walking, handling, reaching, climbing, stooping, kneeling, crouching, crawling, talking, hearing, lifting and maneuvering 50 lbs, and visual and auditory abilities as described.
Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified teammates from the communities we serve. Employment is based upon personal capabilities and qualifications without discrimination or retaliation for any protected characteristic, in accordance with applicable law.
#J-18808-Ljbffr