SSA Group
Food Service - Assistant Operations Manager
SSA Group, Jacksonville, Florida, United States, 32290
Assistant Food Service Operations Manager – Jacksonville Zoo and Botanical Gardens
SSA Group is a hospitality solutions partner that has spent more than 50 years designing the hospitality experience journey for cultural attractions. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Responsibilities
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Support implementation of operational systems, processes and policies in support of the organization’s mission, business needs, client & SSA expectations.
Assume a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
Support department financial forecasts, information flow and management, business processes and organization planning. Oversee merchandising for consistency, impulse sales, and driving per‑capita revenue.
Oversee food service training and orientation of all staff according to the on‑site handbook and set expectations by your guidance.
Ensure SSAfety training(s) completed with all staff upon hire.
Fulfill guests’ needs quickly and efficiently while resolving complaints effectively.
Maintain quality and facility cleanliness.
Progressively document and discipline employees to promote better work performances compliant with company policies and procedures.
Maintain a clean, safe and organized work environment for all employees and guests.
Support day‑to‑day functions of food services and programs, with specific focus on front‑of‑house operations.
Support facilitation of maintenance and repairs of facility and equipment.
Maintain a close relationship with the client’s staff to ensure a positive working relationship.
Ensure overall consistency and high quality across the various operations; plan menus based on market trends, customer preferences and nutritional considerations.
Ensure invoices are given to the office team for smooth communication so that all vendors are paid within terms.
Support management of all operational functions of the Food Department.
Support management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on‑call shifts, etc.
Manage employees in accordance with State and Federal labor laws.
Schedule appropriate staff levels in accordance with budget and business forecast.
Perform other tasks as deemed necessary.
Uphold and demonstrate a complete understanding of company policies and procedures.
IDEA + Belonging
Promote an inclusive & supportive approach within the Brand team, networking across all units.
Focus on removing barriers and empowering growth and opportunity for team members at all levels.
Lead by example through sustainability and conservation efforts; provide opportunities for teaching unit staff as necessary.
Engage with SSA/Unit in driving community effort through engagement activities and giving back opportunities.
Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building and development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast‑paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting and performing all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Previous Experience
Two years of operations management experience dependent on sales; more years may be applicable.
ServSafe or Food Handling Certified.
All education backgrounds eligible, must be 18 or older.
Compensation and Benefits
Full‑time, non‑exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On‑Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Tuition Discount through Partnership College.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Locations Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado (48 hours per year), Maryland (40 hours per year), Washington (1 hour per 40 hours worked). SSA Group is an equal‑opportunity employer committed to diversity and inclusion across all locations.
Legal Statements SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal‑opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”).
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the “Fair Chance Ordinance – Know Your Rights” document for more information. By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.
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Responsibilities
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Support implementation of operational systems, processes and policies in support of the organization’s mission, business needs, client & SSA expectations.
Assume a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
Support department financial forecasts, information flow and management, business processes and organization planning. Oversee merchandising for consistency, impulse sales, and driving per‑capita revenue.
Oversee food service training and orientation of all staff according to the on‑site handbook and set expectations by your guidance.
Ensure SSAfety training(s) completed with all staff upon hire.
Fulfill guests’ needs quickly and efficiently while resolving complaints effectively.
Maintain quality and facility cleanliness.
Progressively document and discipline employees to promote better work performances compliant with company policies and procedures.
Maintain a clean, safe and organized work environment for all employees and guests.
Support day‑to‑day functions of food services and programs, with specific focus on front‑of‑house operations.
Support facilitation of maintenance and repairs of facility and equipment.
Maintain a close relationship with the client’s staff to ensure a positive working relationship.
Ensure overall consistency and high quality across the various operations; plan menus based on market trends, customer preferences and nutritional considerations.
Ensure invoices are given to the office team for smooth communication so that all vendors are paid within terms.
Support management of all operational functions of the Food Department.
Support management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on‑call shifts, etc.
Manage employees in accordance with State and Federal labor laws.
Schedule appropriate staff levels in accordance with budget and business forecast.
Perform other tasks as deemed necessary.
Uphold and demonstrate a complete understanding of company policies and procedures.
IDEA + Belonging
Promote an inclusive & supportive approach within the Brand team, networking across all units.
Focus on removing barriers and empowering growth and opportunity for team members at all levels.
Lead by example through sustainability and conservation efforts; provide opportunities for teaching unit staff as necessary.
Engage with SSA/Unit in driving community effort through engagement activities and giving back opportunities.
Job Requirements
Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building and development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast‑paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting and performing all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Previous Experience
Two years of operations management experience dependent on sales; more years may be applicable.
ServSafe or Food Handling Certified.
All education backgrounds eligible, must be 18 or older.
Compensation and Benefits
Full‑time, non‑exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On‑Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Tuition Discount through Partnership College.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Locations Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C., Colorado (48 hours per year), Maryland (40 hours per year), Washington (1 hour per 40 hours worked). SSA Group is an equal‑opportunity employer committed to diversity and inclusion across all locations.
Legal Statements SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal‑opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”).
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the “Fair Chance Ordinance – Know Your Rights” document for more information. By submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.
#J-18808-Ljbffr