Sun Auto Tire & Service
Service Advisor - Belleville
Sun Auto Tire & Service, Belleville, Illinois, United States, 62226
Service Advisor - Belleville
Join to apply for the Service Advisor - Belleville role at Sun Auto Tire & Service.
Sun Auto Tire & Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry.
The Service Advisor is responsible for selling and promoting all products and services offered by Sun Auto Tire & Service by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.
Compensation:
$55,000–$75,000/yr (includes hourly plus commission)
Principal Duties and Responsibilities
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customers’ concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi‑point inspection and explanation of applicable warranties.
Conduct post‑repair and declined services follow‑up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.
Qualifications
High School Diploma or equivalent.
Must be at least 18 years old.
Prior experience as a Service Advisor is required.
Prior experience in sales, customer service or an automotive related field.
Professional appearance and proven ability to work in a process‑driven environment.
Possess valid driver’s license.
Ability to work a minimum of five days per week, including Saturday’s.
Benefits
Competitive Bi‑Weekly Pay.
Tuition Reimbursement, up to $3,000 annually.
Paid Vacation and Sick Time.
6 Paid Holidays.
Medical, Dental and Vision Insurance.
Life Insurance (Company paid).
401(k) Retirement Savings Plan with Company Match.
Discounted Services on Personal and Immediate Family Vehicles.
Opportunity for Advancement!
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Sun Auto Tire & Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry.
The Service Advisor is responsible for selling and promoting all products and services offered by Sun Auto Tire & Service by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.
Compensation:
$55,000–$75,000/yr (includes hourly plus commission)
Principal Duties and Responsibilities
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customers’ concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi‑point inspection and explanation of applicable warranties.
Conduct post‑repair and declined services follow‑up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.
Qualifications
High School Diploma or equivalent.
Must be at least 18 years old.
Prior experience as a Service Advisor is required.
Prior experience in sales, customer service or an automotive related field.
Professional appearance and proven ability to work in a process‑driven environment.
Possess valid driver’s license.
Ability to work a minimum of five days per week, including Saturday’s.
Benefits
Competitive Bi‑Weekly Pay.
Tuition Reimbursement, up to $3,000 annually.
Paid Vacation and Sick Time.
6 Paid Holidays.
Medical, Dental and Vision Insurance.
Life Insurance (Company paid).
401(k) Retirement Savings Plan with Company Match.
Discounted Services on Personal and Immediate Family Vehicles.
Opportunity for Advancement!
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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