Arizona HR Professionals
Customer Support Specialist (On-Site)
Arizona HR Professionals, Phoenix, Arizona, United States, 85003
Dial Manufacturing is a manufacturer and wholesaler of air conditioner products, HVAC parts, mini splits, and portable coolers. We have a manufacturing plant in China, a large distribution center in Phoenix, and another distribution center in Mexico.
Customer Service On-Site in West Central Phoenix Sales Support – DAILY Entering orders, running sales reports, checking order status, checking inventory levels, and making sure all customer concerns are addressed. Talking with customers about lost orders, missing invoices, parts questions. Take care of RGAs, freight shortages, and damages.
Portals – Daily Manage customer portals, research claims, update data.
Customer Service – Daily Manage customer service emails and calls.
Technical Support – Daily, As needed. Fill-in answering technical support questions when Alan and John Goh are not available. Help customers with questions they have about the Dial products and issues they are having.
Assisting Sales Director with National Account Projects – AS NEEDED Running reports, providing info for yearly line reviews, new products, customer sales, responding to customer merchants, etc.
Qualifications
High School diploma
2+ years experience with customer service roles
Proficiency with MS Office
Proficiency with Excel
Ability to learn Apprise office system
Ability to work in a team environment
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Customer Service On-Site in West Central Phoenix Sales Support – DAILY Entering orders, running sales reports, checking order status, checking inventory levels, and making sure all customer concerns are addressed. Talking with customers about lost orders, missing invoices, parts questions. Take care of RGAs, freight shortages, and damages.
Portals – Daily Manage customer portals, research claims, update data.
Customer Service – Daily Manage customer service emails and calls.
Technical Support – Daily, As needed. Fill-in answering technical support questions when Alan and John Goh are not available. Help customers with questions they have about the Dial products and issues they are having.
Assisting Sales Director with National Account Projects – AS NEEDED Running reports, providing info for yearly line reviews, new products, customer sales, responding to customer merchants, etc.
Qualifications
High School diploma
2+ years experience with customer service roles
Proficiency with MS Office
Proficiency with Excel
Ability to learn Apprise office system
Ability to work in a team environment
#J-18808-Ljbffr