divh2Wheelchair Supervisor/h2pBags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experienceespecially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, were reimagining how people move through their journeyssaving time, reducing hassle, and ensuring every step feels effortless and efficient./ph3Responsibilities/h3pA Wheelchair Supervisor works at an airport facility and oversees the wheelchair operation. Responsibilities include oversight of the wheelchair operation to ensure that all passengers requiring assistance are in a manner that exceeds expectations. This position may also include assisting by pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passengers individual needs. Communicating effectively and clearly. Asking each passenger the safety and security questions./ppThis hands on position is physically demanding and requires on-the-job security training and the ability to receive all applicable airport security badges./polliPush wheelchair passengers to and from gates/liliRoll customer-occupied wheelchair safely down the jet bridge/liliEnsure wheel brakes are in place prior to allowing passengers to exit the wheelchair/liliComplete any necessary wheelchair or incident reports/liliFollow dispatcher gate orders/liliMaintains a friendly and positive attitude and is attentive to each passengers individual needs; by assisting passenger with any problems, questions, or concerns/liliMaintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities/liliExceed customer service standards/liliCarry out other duties as assigned/li/olh3Qualifications/h3ulliMust be at least 18 years of age/liliBe authorized to work in the United States/liliMust be able to clear a background and drug screen/liliAt least (1) one year of supervisory experience/liliAirline experience preferred/liliMust be able to lift up to up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift/liliStrong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers/liliComplete all required training including airport compliance/liliAble to obtain an airport badge/li/ulpstrong Appearance Guidelines /strong/ppEmployees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employees dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Companys business standards./pulliFor all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted/liliNo visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management./liliClean well-maintained approved uniforms must be worn on shift/liliAdditional requirements as specified by management/li/ulpWhile performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus./ppSP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights./ppSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting./ppAs part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records./ppIf you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you./ph2Location/h2pUS-FL-ORLANDO/p/div
SP Plus