Sheraton Philadelphia Downtown - Night Audit Supervisor Job at Aimbridge Hospita

divh2Night Audit Supervisor/h2pAt Aimbridge, the Night Audit Supervisor supports Front Office operations during overnight hours, ensuring smooth, efficient, and courteous service for all guests. This role oversees nightly audit processes, staff supervision, and financial reporting to maximize room revenue and guest satisfaction. The ideal candidate demonstrates strong leadership, problem-solving, and communication skills while maintaining composure in high-pressure situations. This position plays a key role in upholding company standards and delivering exceptional overnight service experiences./ppKey Skills/Responsibilities/pulliSupervise and support Front Desk and Night Audit staff to ensure efficient overnight operations./liliAddress and resolve guest requests, complaints, and incidents promptly and professionally./liliMonitor room revenue, occupancy, and rate efficiency to optimize nightly performance./liliOversee the accuracy of audit reports, financial reconciliations, and cash handling./liliTrain, coach, and evaluate front office employees to maintain high service standards./liliEnsure compliance with company policies, brand standards, and safety procedures./liliReview payroll, schedules, and productivity reports in coordination with management./liliMaintain effective communication across departments to ensure operational consistency./liliParticipate in Manager on Duty (MOD) shifts and emergency response procedures as needed./li/ulpEducation Experience/pulli3+ years of progressive hotel or related experience; supervisory experience preferred./liliProficiency in Windows-based systems and front office software./liliStrong leadership, communication, and decision-making abilities./liliAbility to remain calm and professional under pressure./liliMust hold a valid drivers license and demonstrate integrity in handling sensitive information./li/ulpAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:/pulliNow offering Daily Pay! Ask your Recruiter for more details/liliMedical, Dental, and Vision Coverage/liliShort-Term and Long-Term Disability Income/liliTerm Life and ADD Insurance/liliPaid Time Off/liliEmployee Assistance Program/lili401k Retirement Plan/li/ulpPROPERTY INFORMATION:/ppJust two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate./p/div