DM Injury Law
Intake & Customer Service Representative
DM Injury Law, Kansas City, Missouri, United States, 64101
Intake & Customer Service Representative
Location: Kansas City, Missouri
Sales Coordinator / Intake & Customer Service Representative
Availability
10 a.m. – 7 p.m. Tuesday – Friday with 8 a.m. – 5 p.m. Saturday
10 a.m. – 7 p.m. Monday – Thursday, 8 a.m. – 5 p.m. Sunday
2 p.m. – 11 p.m. Monday – Friday
Compensation Competitive base salary plus up to
$5,000
in monthly bonus.
Requirements
High School Diploma or GED.
1 year previous sales experience required.
Spanish/English bilingual a plus.
About the Role “MIKE’S GOT THIS!” – DM Injury Law is a premier personal injury law firm headquartered in Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, we provide our clients with professional and compassionate legal representation after an injury.
Purpose & Value to the Team The Intake team “sells” the firm to potential new clients. They are the first point of contact via phone, email, text, impacting client satisfaction, retention and overall success.
Responsibilities
Manage the full intake sales process from incoming call through signature of the Firm Representation Agreement, while providing great customer service.
Handle inbound calls from potential clients.
Educate potential clients on the firm’s unique capabilities to achieve the maximum financial recovery from their injury.
Work collaboratively with attorneys and other teams to determine case eligibility.
Follow up with potential clients throughout the intake process to answer any questions or address concerns.
Coordinate with investigators and attorneys for in-home client visits and initial consultations when necessary.
Work closely with other intake team members to balance workload and contribute to the overall team’s success.
Actively impact intake results in achieving weekly, monthly, and annual targets.
Safeguard client privacy & confidentiality.
Manage multiple calendars and referral databases.
Communicate verbally and in writing in English; bilingual abilities are a plus.
Knowledge & Skills
Quick thinker with strong interpersonal skills.
Excellent verbal communicator capable of spending most of the day on the phone.
Empathetic throughout conversations with clients.
Detail-oriented multitasker who can manage time effectively.
Goal-setter who holds themselves accountable for results.
Ability to manage a pipeline of potential clients from initial call through sign-up.
Dedicated to following up with potential client(s) for maximum results.
Employee Perks
Benefits package – Health, Vision & Dental Insurance.
3 weeks (120 hours) of PTO.
401(k) matching retirement plan – up to 4% match.
Paid holidays.
Free on-site parking garage.
Work–life balance.
Stability – become an integral member of an energetic team in a growing law firm.
Equal Employment Opportunity DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Sales Coordinator / Intake & Customer Service Representative
Availability
10 a.m. – 7 p.m. Tuesday – Friday with 8 a.m. – 5 p.m. Saturday
10 a.m. – 7 p.m. Monday – Thursday, 8 a.m. – 5 p.m. Sunday
2 p.m. – 11 p.m. Monday – Friday
Compensation Competitive base salary plus up to
$5,000
in monthly bonus.
Requirements
High School Diploma or GED.
1 year previous sales experience required.
Spanish/English bilingual a plus.
About the Role “MIKE’S GOT THIS!” – DM Injury Law is a premier personal injury law firm headquartered in Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, we provide our clients with professional and compassionate legal representation after an injury.
Purpose & Value to the Team The Intake team “sells” the firm to potential new clients. They are the first point of contact via phone, email, text, impacting client satisfaction, retention and overall success.
Responsibilities
Manage the full intake sales process from incoming call through signature of the Firm Representation Agreement, while providing great customer service.
Handle inbound calls from potential clients.
Educate potential clients on the firm’s unique capabilities to achieve the maximum financial recovery from their injury.
Work collaboratively with attorneys and other teams to determine case eligibility.
Follow up with potential clients throughout the intake process to answer any questions or address concerns.
Coordinate with investigators and attorneys for in-home client visits and initial consultations when necessary.
Work closely with other intake team members to balance workload and contribute to the overall team’s success.
Actively impact intake results in achieving weekly, monthly, and annual targets.
Safeguard client privacy & confidentiality.
Manage multiple calendars and referral databases.
Communicate verbally and in writing in English; bilingual abilities are a plus.
Knowledge & Skills
Quick thinker with strong interpersonal skills.
Excellent verbal communicator capable of spending most of the day on the phone.
Empathetic throughout conversations with clients.
Detail-oriented multitasker who can manage time effectively.
Goal-setter who holds themselves accountable for results.
Ability to manage a pipeline of potential clients from initial call through sign-up.
Dedicated to following up with potential client(s) for maximum results.
Employee Perks
Benefits package – Health, Vision & Dental Insurance.
3 weeks (120 hours) of PTO.
401(k) matching retirement plan – up to 4% match.
Paid holidays.
Free on-site parking garage.
Work–life balance.
Stability – become an integral member of an energetic team in a growing law firm.
Equal Employment Opportunity DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#J-18808-Ljbffr