Worldwide Flight Services (WFS)
Ramp/passenger Agent
Worldwide Flight Services (WFS), Sioux Falls, South Dakota, United States, 57102
Ramp/Passenger Agent
Join to apply for the
Ramp/passenger Agent
role at
Worldwide Flight Services (WFS) . WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, learn new ones, and experience working with different customers and cultures while delivering world‑class service.
About WFS WFS provides a full‑service capability that includes aviation cargo, airline passenger, and aviation ramp services. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
Job Summary The part‑time Airline Services Agent supports both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. The agent also assists passengers with check‑in, boarding, ticketing, baggage handling, and customer inquiries, ensuring safe and efficient airport operations.
Responsibilities
Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre‑ and post‑flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members for smooth operations
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Maintain cleanliness and organization of the ramp area, adhering to safety protocols
Complete required flight paperwork, including weight and balance reports
Assist with emergency situations such as equipment failures or medical incidents
Work in various weather conditions, including extreme heat, cold, and rain
Follow all airport safety and security regulations and report any safety hazards
Make reservations, issue tickets and itineraries, and compute fares for passengers
Handle baggage check‑in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
Manage arrangements for passengers holding reservations, standby travelers, and their luggage
Determine flight close‑out times and complete necessary flight documentation for accuracy
Handle post‑departure procedures, including invalidating tickets and finalizing reports
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
Process claims for lost or damaged baggage, including on‑the‑spot settlements for minor claims and forwarding larger claims to appropriate personnel
Minimum Requirements
High school diploma or GED equivalent
Hold a valid driver's license and maintain it throughout employment
At least 1 year of experience in customer service or a related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write English
This position is covered by a collective bargaining agreement of the Transport Workers Union (TWU); participation in TWU and payment of dues is required
Preferred Skills
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Ability to multitask in a fast‑paced, high‑pressure environment
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem‑solving abilities
Physical Requirements/Working Conditions
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two‑way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
Access to pay in advance through the DailyPay app
Flight benefits and paid training
On‑spot awards via the Awardco Platform, including gift cards and more
Medical coverage options for both full‑time and part‑time employees
Employee extras: travel discounts, pet insurance, discount shopping, and more
Wellness programs available to all employees
Internal mobility and transfer opportunities
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
#J-18808-Ljbffr
Ramp/passenger Agent
role at
Worldwide Flight Services (WFS) . WFS employs over 22,200 professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, learn new ones, and experience working with different customers and cultures while delivering world‑class service.
About WFS WFS provides a full‑service capability that includes aviation cargo, airline passenger, and aviation ramp services. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.
Job Summary The part‑time Airline Services Agent supports both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. The agent also assists passengers with check‑in, boarding, ticketing, baggage handling, and customer inquiries, ensuring safe and efficient airport operations.
Responsibilities
Load and unload baggage and cargo from aircraft efficiently and safely
Marshal aircraft to and from gates using hand signals and communication equipment
Operate ground support equipment such as tugs, belt loaders, and forklifts
Conduct pre‑ and post‑flight safety inspections of equipment and ramp areas
Coordinate with flight crews, ground control, and team members for smooth operations
Fill aircraft water tanks and ensure proper servicing levels
Handle baggage claims and transfers, ensuring accurate delivery to connecting flights
Maintain cleanliness and organization of the ramp area, adhering to safety protocols
Complete required flight paperwork, including weight and balance reports
Assist with emergency situations such as equipment failures or medical incidents
Work in various weather conditions, including extreme heat, cold, and rain
Follow all airport safety and security regulations and report any safety hazards
Make reservations, issue tickets and itineraries, and compute fares for passengers
Handle baggage check‑in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
Manage arrangements for passengers holding reservations, standby travelers, and their luggage
Determine flight close‑out times and complete necessary flight documentation for accuracy
Handle post‑departure procedures, including invalidating tickets and finalizing reports
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
Process claims for lost or damaged baggage, including on‑the‑spot settlements for minor claims and forwarding larger claims to appropriate personnel
Minimum Requirements
High school diploma or GED equivalent
Hold a valid driver's license and maintain it throughout employment
At least 1 year of experience in customer service or a related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including data input and use of relevant software
Familiarity with airport regulations and procedures
Ability to pass background checks and comply with airport security requirements
Ability to fluently speak, read, and write English
This position is covered by a collective bargaining agreement of the Transport Workers Union (TWU); participation in TWU and payment of dues is required
Preferred Skills
Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Ability to multitask in a fast‑paced, high‑pressure environment
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem‑solving abilities
Physical Requirements/Working Conditions
Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
Frequent standing, walking, and moving throughout the airport terminal or warehouse
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
Manual dexterity required for handling documents, operating computers, and using two‑way radios
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
Perks & Benefits
Access to pay in advance through the DailyPay app
Flight benefits and paid training
On‑spot awards via the Awardco Platform, including gift cards and more
Medical coverage options for both full‑time and part‑time employees
Employee extras: travel discounts, pet insurance, discount shopping, and more
Wellness programs available to all employees
Internal mobility and transfer opportunities
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
#J-18808-Ljbffr