Jobot Consulting
Position Overview
A highly skilled and experienced Tier III IT Support Technician to join our team. This role serves as the top‑level escalation point for technical issues and is responsible for leading complex troubleshooting efforts, mentoring junior technicians, and driving infrastructure improvements.
Core Responsibilities
Act as the final escalation point for Tier I and Tier II support issues
Lead troubleshooting of complex system, server, and network problems
Provide advanced support for macOS, iOS, and Windows 11 devices
Oversee large‑scale hardware and software deployments
Manage enterprise print infrastructure and solutions
Mentor and train Tier I and Tier II technicians
Document advanced troubleshooting procedures and establish technical standards
Collaborate with clients and, when necessary, elevate support cases
Required Qualifications
Minimum 5 years of IT support experience, including Tier II or equivalent advanced roles
Advanced administration of Windows 11 and Windows Server environments
Strong expertise in macOS and iOS device support
Experience with enterprise networking routing, switching, firewalls, VPNs, DNS
Skilled in hardware deployment and lifecycle management
In‑depth knowledge of print infrastructure and enterprise print‑management tools
Proven ability to lead escalations and work independently
Excellent communication skills with staff, executives, and vendors
Professional appearance and demeanor in client‑facing situations
Preferred Qualifications
Experience with ConnectWise (ticketing, RMM, documentation)
Advanced scripting or automation skills (PowerShell, Python, Bash)
Experience with cloud migration and hybrid environment management
Key Competencies
Expert‑level problem‑solving and root‑cause analysis
High attention to detail in planning, troubleshooting, and documentation
Ability to manage high‑priority escalations and multiple concurrent projects
Strong leadership and mentoring capabilities
Strategic thinking and proactive infrastructure improvement
Independence, accountability, and sound decision‑making under pressure
Base Pay Range $75,000.00/yr – $95,000.00/yr
Employment Type Contract
Seniority Level Not Applicable
Job Function Information Technology
Industries Software Development, Technology, Information and Internet, and Technology, Information and Media
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Background Check & Privacy Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot’s Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Application Process By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy.
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Core Responsibilities
Act as the final escalation point for Tier I and Tier II support issues
Lead troubleshooting of complex system, server, and network problems
Provide advanced support for macOS, iOS, and Windows 11 devices
Oversee large‑scale hardware and software deployments
Manage enterprise print infrastructure and solutions
Mentor and train Tier I and Tier II technicians
Document advanced troubleshooting procedures and establish technical standards
Collaborate with clients and, when necessary, elevate support cases
Required Qualifications
Minimum 5 years of IT support experience, including Tier II or equivalent advanced roles
Advanced administration of Windows 11 and Windows Server environments
Strong expertise in macOS and iOS device support
Experience with enterprise networking routing, switching, firewalls, VPNs, DNS
Skilled in hardware deployment and lifecycle management
In‑depth knowledge of print infrastructure and enterprise print‑management tools
Proven ability to lead escalations and work independently
Excellent communication skills with staff, executives, and vendors
Professional appearance and demeanor in client‑facing situations
Preferred Qualifications
Experience with ConnectWise (ticketing, RMM, documentation)
Advanced scripting or automation skills (PowerShell, Python, Bash)
Experience with cloud migration and hybrid environment management
Key Competencies
Expert‑level problem‑solving and root‑cause analysis
High attention to detail in planning, troubleshooting, and documentation
Ability to manage high‑priority escalations and multiple concurrent projects
Strong leadership and mentoring capabilities
Strategic thinking and proactive infrastructure improvement
Independence, accountability, and sound decision‑making under pressure
Base Pay Range $75,000.00/yr – $95,000.00/yr
Employment Type Contract
Seniority Level Not Applicable
Job Function Information Technology
Industries Software Development, Technology, Information and Internet, and Technology, Information and Media
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Background Check & Privacy Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot’s Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Application Process By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here jobot.com/privacy-policy.
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