Extended Stay America, Inc.
Guest Services Rep Part Time-104020
Extended Stay America, Inc., Schaumburg, Illinois, us, 60159
Guest Services Rep Part Time-104020
Extended Stay America
Position Purpose And Summary The Guest Services Representative (GSR) must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The GSR is responsible for assisting guests, answering phones, checking guests in and out, collecting payment, completing front‑office daily paperwork, and ensuring that company safety and security procedures, guidelines, and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative: https://vimeo.com/1071879676/bfee2e9e44?share=copy
Major / Key Job Duties
Demonstrate and promote a 100% commitment to providing the best possible experience for our guests.
Assist and respond to guest requests with diligent follow‑through.
Resolve guest issues through the Make it Right process.
Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Maintain all cash, credit card, and city ledger accounts at the property.
Set up, maintain, and take down breakfast displays in a timely manner.
Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas.
Sell the value of ESA to all inquiries and convert them into reservations and occupied rooms.
Collect relevant guest information, probe for potential sales leads, and identify sales opportunities.
Tour the property periodically to ensure brand standards are met.
Provide reasonable accommodation in response to guest requests whenever possible and practical.
Comply with all company policies and procedures, including key‑control policy and prompt reporting of safety and security issues.
Other Duties
Maintain overall hotel cleanliness and assist with cleaning and upkeep of various areas.
Engage in cross‑training in housekeeping and laundry areas as needed.
Perform other tasks as assigned by the management team.
Benefits
Weekly Pay
Competitive wages
Great working environment
Employee recognition programs
Vision insurance
401(k) savings plan
Employee assistance program (EAP)
Employee perks program offering discounts to major companies
Compensation Pay range information for the position you are applying for is below. Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Knowledge, Skills, Abilities & Competencies
Understand and communicate in English proficiently with guests, associates, and outside vendors.
Proficient operation of the property management system technology, including shift reports and audit functions.
Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform arithmetic with whole numbers, common fractions, and decimals.
Use good judgment at all times.
Manage problems, address, and solve guest‑related issues.
Minimum Qualifications
High School Diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Seniority level Entry level
Employment type Part‑time
Job function Other
Industries Restaurants
#J-18808-Ljbffr
Extended Stay America
Position Purpose And Summary The Guest Services Representative (GSR) must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The GSR is responsible for assisting guests, answering phones, checking guests in and out, collecting payment, completing front‑office daily paperwork, and ensuring that company safety and security procedures, guidelines, and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative: https://vimeo.com/1071879676/bfee2e9e44?share=copy
Major / Key Job Duties
Demonstrate and promote a 100% commitment to providing the best possible experience for our guests.
Assist and respond to guest requests with diligent follow‑through.
Resolve guest issues through the Make it Right process.
Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Maintain all cash, credit card, and city ledger accounts at the property.
Set up, maintain, and take down breakfast displays in a timely manner.
Maintain an organized and clean work area behind the front desk, in the lobby, and in guest common areas.
Sell the value of ESA to all inquiries and convert them into reservations and occupied rooms.
Collect relevant guest information, probe for potential sales leads, and identify sales opportunities.
Tour the property periodically to ensure brand standards are met.
Provide reasonable accommodation in response to guest requests whenever possible and practical.
Comply with all company policies and procedures, including key‑control policy and prompt reporting of safety and security issues.
Other Duties
Maintain overall hotel cleanliness and assist with cleaning and upkeep of various areas.
Engage in cross‑training in housekeeping and laundry areas as needed.
Perform other tasks as assigned by the management team.
Benefits
Weekly Pay
Competitive wages
Great working environment
Employee recognition programs
Vision insurance
401(k) savings plan
Employee assistance program (EAP)
Employee perks program offering discounts to major companies
Compensation Pay range information for the position you are applying for is below. Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
Knowledge, Skills, Abilities & Competencies
Understand and communicate in English proficiently with guests, associates, and outside vendors.
Proficient operation of the property management system technology, including shift reports and audit functions.
Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform arithmetic with whole numbers, common fractions, and decimals.
Use good judgment at all times.
Manage problems, address, and solve guest‑related issues.
Minimum Qualifications
High School Diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Seniority level Entry level
Employment type Part‑time
Job function Other
Industries Restaurants
#J-18808-Ljbffr