AmeriVet Veterinary Partners
Customer Service Representative
AmeriVet Veterinary Partners, Oldtown, Indiana, United States
About us
At Old Town Animal Hospital, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Your work helps deliver essential high‑quality care for the pets and families who count on us.
As a veterinary professional at Old Town Animal Hospital you are part of AmeriVet Veterinary Partners and you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help.
Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.
Job Summary As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. A CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities Client Communication & Scheduling
Answer calls and emails promptly with professional, friendly service
Schedule appointments based on client needs and veterinarian availability, including forward booking
Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets' care on track
Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments
Client Relations & Service
Greet clients warmly and ensure a positive experience throughout their visit
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Managing Patient Information & Technology
Update client and patient records in our practice management system with accuracy and efficiency
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care
Help maintain a clean, organized reception area and assist with daily practice operations as needed
Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Qualifications
High school diploma or equivalent work experience required
Excellent communication skills and a strong desire to provide compassionate, client‑focused service
Prior customer service experience, preferably in a veterinary or healthcare setting
Basic proficiency with technology, including scheduling software and online communication platforms
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Working Conditions
Must be able to work in a fast‑paced, dynamic environment.
Occasional lifting up to 40 pounds independently and physical tasks may be required
Benefits
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full‑time employees.
Referrals increase your chances of interviewing at AmeriVet Veterinary Partners by 2x.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries Veterinary Services
#J-18808-Ljbffr
As a veterinary professional at Old Town Animal Hospital you are part of AmeriVet Veterinary Partners and you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help.
Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.
Job Summary As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. A CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.
Key Responsibilities Client Communication & Scheduling
Answer calls and emails promptly with professional, friendly service
Schedule appointments based on client needs and veterinarian availability, including forward booking
Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets' care on track
Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments
Client Relations & Service
Greet clients warmly and ensure a positive experience throughout their visit
Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
Managing Patient Information & Technology
Update client and patient records in our practice management system with accuracy and efficiency
Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
Maintain organized records of client communications and appointments to streamline operations
Support the Medical Team & Practice Operations
Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care
Help maintain a clean, organized reception area and assist with daily practice operations as needed
Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store
Qualifications
High school diploma or equivalent work experience required
Excellent communication skills and a strong desire to provide compassionate, client‑focused service
Prior customer service experience, preferably in a veterinary or healthcare setting
Basic proficiency with technology, including scheduling software and online communication platforms
Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.
Working Conditions
Must be able to work in a fast‑paced, dynamic environment.
Occasional lifting up to 40 pounds independently and physical tasks may be required
Benefits
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full‑time employees.
Referrals increase your chances of interviewing at AmeriVet Veterinary Partners by 2x.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries Veterinary Services
#J-18808-Ljbffr