Highland Rivers Behavioral Health
Customer Service Representative (Outpatient Clinic)
Highland Rivers Behavioral Health, Cartersville, Georgia, United States, 30120
2 days ago • Be among the first 25 applicants
Customer Service Representative There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.
Are you ready to make a Difference?
JOB SUMMARY : The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility and is knowledgeable in all programs and services provided at the facility.
Responsibilities
Must be customer service oriented
Promptly answer, screen and process telephone inquiries with strict adherence to confidentiality and policies and procedures
Schedule, reschedule and cancel appointments as needed
Return all telephone messages in a timely manner
Provide information on HRH programs
Collect and enter information of individuals served into the EHR system concisely, thoroughly and accurately
If applicable, ensure individuals are referred to the clinical team for triage
Respond to irate individuals in a calm and professional manner
Maintain current and up-to-date data concerning provider schedules, accepted insurance plans, and any pertinent information
Scan paper documents in a timely manner
Collect all monies due to HRH and post to Cash Sheet accurately
Check in/out all individuals served in a timely manner
Complete the financial process accurately and in a timely manner
Uphold positive interpersonal relations among all team members
Use initiative and good, sound judgment
All other duties as assigned
Benefits
Health Insurance through the State Health Benefit Plan of GA
Flexible Benefits such as dental, vision, life, critical illness, etc.
Retirement Plan with employer matching
4 weeks of Paid Time Off with increase of accruals based on years of service
10 paid holidays
1 personal day
Qualifying employer for Public Student Loan Forgiveness
Referrals increase your chances of interviewing at Highland Rivers Behavioral Health by 2x.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Human Resources Services
#J-18808-Ljbffr
Customer Service Representative There is a place for you at Highland Rivers Behavioral Health!
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.
Are you ready to make a Difference?
JOB SUMMARY : The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility and is knowledgeable in all programs and services provided at the facility.
Responsibilities
Must be customer service oriented
Promptly answer, screen and process telephone inquiries with strict adherence to confidentiality and policies and procedures
Schedule, reschedule and cancel appointments as needed
Return all telephone messages in a timely manner
Provide information on HRH programs
Collect and enter information of individuals served into the EHR system concisely, thoroughly and accurately
If applicable, ensure individuals are referred to the clinical team for triage
Respond to irate individuals in a calm and professional manner
Maintain current and up-to-date data concerning provider schedules, accepted insurance plans, and any pertinent information
Scan paper documents in a timely manner
Collect all monies due to HRH and post to Cash Sheet accurately
Check in/out all individuals served in a timely manner
Complete the financial process accurately and in a timely manner
Uphold positive interpersonal relations among all team members
Use initiative and good, sound judgment
All other duties as assigned
Benefits
Health Insurance through the State Health Benefit Plan of GA
Flexible Benefits such as dental, vision, life, critical illness, etc.
Retirement Plan with employer matching
4 weeks of Paid Time Off with increase of accruals based on years of service
10 paid holidays
1 personal day
Qualifying employer for Public Student Loan Forgiveness
Referrals increase your chances of interviewing at Highland Rivers Behavioral Health by 2x.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Human Resources Services
#J-18808-Ljbffr