Hermes
Description
The Hermès Troy Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced luxury environment.
Opportunity The Assistant Manager is responsible for partnering with the Floor Director and Managing Director to successfully run all aspects of the business including building sales, identifying opportunities and client development via CRM and service initiatives, coaching and counseling of staff. All other duties are assigned by the supervisor.
About the Role
Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
Demonstrates an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit.
Identifying sales opportunities by weekly review of business by profession tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist’s personal goals to evaluate contribution to the boutique.
Contributing to and/or conducting monthly touch‑base meetings and annual performance evaluations in tandem with Floor Director / Managing Director.
Communicates CRM standards, follows up daily for associate compliance and to maximize the quality of client capture rate and detailed information according to Hermès standards.
Ensures policy and procedure are clearly communicated to the team and all are actively compliant.
Monitors E‑time and scheduling needs for the staff. Keeps accurate record of vacation time and attendance in tandem with HR.
Organizes seasonal trainings including key profession points, shares internal updates and ensures the sales team is integrating into client conversations at point of sale.
Assists in maintaining a database of candidates for the store and in recruiting and interviewing to fill open positions.
Making critical client decisions and runs business during Floor Director / Managing Director visits to Preview / Podium.
Supervisory Responsibility YES: Supervises Sales Staff
Budget Responsibility Responsible for achieving the sales goal for the year for their specific location. Also required to ensure the store is profitable and has an accurate inventory that falls within company parameters.
Responsible for maintaining stock levels in all professions of responsibility MOS and sell‑through according to Hermès standards.
Decision‑Making Responsibility YES: Responsible for making decisions that relate to the staff, the client, and the running of, in the absence of the Floor Director / Managing Director, the Assistant Manager will step into the role of the Floor Director / Managing Director.
About You
4 years of retail management experience; prior experience in a luxury environment is preferred.
Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
Ability to learn merchandise POS and payroll systems; effectively troubleshoot.
Ability to interpret sales data and translate into effective business recommendations.
Clear written and verbal communication skills.
Ability to lift between 0‑25 lbs. without assistance.
Flexible in work availability as business needs dictate.
The annual salary range for this position is $92,036.27 – $103,540.80. Actual rates are determined based on the job location and individual experience.
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families including :
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plans with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview Since 1837 Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir‑faire of excellence and the aesthetic of functionality define the singularity of Hermès—a house dedicated to making highly‑crafted beautiful objects that stand the test of time.
An independent family‑owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products nurturing a 180‑year tradition of creativity and innovation.
At Hermès our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès success and longevity lie in a sense of responsibility; a quest for authenticity, respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world—a mission at the heart of our commitment to progress. This narrative can be experienced in a series of short films, “Footsteps Across the World,” available on our website.
Our Commitment Family is at the heart of Hermès. At Hermès of Paris we are committed to being a Maison for All—a home where we make efforts to generate support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members’ personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non‑profit partners.
At Hermès of Paris we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable laws. Hermès of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermès including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at
please do not submit resumes or applications to this email address .
Required Experience Manager
Key Skills
Restaurant Experience, Fashion Retail, Hospitality Experience, Assistant Manager Experience, Basic Math, Management Experience, Math, Business Management, Leadership Experience, Supervising Experience, Restaurant Management, Retail Management
Employment Type Full‑Time
Department / Functional Area Retail
Experience years
Vacancy 1
Monthly Salary 92036 - 103540
#J-18808-Ljbffr
The Hermès Troy Boutique opened in 2021 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced luxury environment.
Opportunity The Assistant Manager is responsible for partnering with the Floor Director and Managing Director to successfully run all aspects of the business including building sales, identifying opportunities and client development via CRM and service initiatives, coaching and counseling of staff. All other duties are assigned by the supervisor.
About the Role
Daily supervision of staff (coaching, training and assistance in achieving sales objectives).
Demonstrates an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit.
Identifying sales opportunities by weekly review of business by profession tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist’s personal goals to evaluate contribution to the boutique.
Contributing to and/or conducting monthly touch‑base meetings and annual performance evaluations in tandem with Floor Director / Managing Director.
Communicates CRM standards, follows up daily for associate compliance and to maximize the quality of client capture rate and detailed information according to Hermès standards.
Ensures policy and procedure are clearly communicated to the team and all are actively compliant.
Monitors E‑time and scheduling needs for the staff. Keeps accurate record of vacation time and attendance in tandem with HR.
Organizes seasonal trainings including key profession points, shares internal updates and ensures the sales team is integrating into client conversations at point of sale.
Assists in maintaining a database of candidates for the store and in recruiting and interviewing to fill open positions.
Making critical client decisions and runs business during Floor Director / Managing Director visits to Preview / Podium.
Supervisory Responsibility YES: Supervises Sales Staff
Budget Responsibility Responsible for achieving the sales goal for the year for their specific location. Also required to ensure the store is profitable and has an accurate inventory that falls within company parameters.
Responsible for maintaining stock levels in all professions of responsibility MOS and sell‑through according to Hermès standards.
Decision‑Making Responsibility YES: Responsible for making decisions that relate to the staff, the client, and the running of, in the absence of the Floor Director / Managing Director, the Assistant Manager will step into the role of the Floor Director / Managing Director.
About You
4 years of retail management experience; prior experience in a luxury environment is preferred.
Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
Ability to learn merchandise POS and payroll systems; effectively troubleshoot.
Ability to interpret sales data and translate into effective business recommendations.
Clear written and verbal communication skills.
Ability to lift between 0‑25 lbs. without assistance.
Flexible in work availability as business needs dictate.
The annual salary range for this position is $92,036.27 – $103,540.80. Actual rates are determined based on the job location and individual experience.
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families including :
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plans with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview Since 1837 Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir‑faire of excellence and the aesthetic of functionality define the singularity of Hermès—a house dedicated to making highly‑crafted beautiful objects that stand the test of time.
An independent family‑owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products nurturing a 180‑year tradition of creativity and innovation.
At Hermès our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès success and longevity lie in a sense of responsibility; a quest for authenticity, respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world—a mission at the heart of our commitment to progress. This narrative can be experienced in a series of short films, “Footsteps Across the World,” available on our website.
Our Commitment Family is at the heart of Hermès. At Hermès of Paris we are committed to being a Maison for All—a home where we make efforts to generate support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members’ personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non‑profit partners.
At Hermès of Paris we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable laws. Hermès of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermès including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at
please do not submit resumes or applications to this email address .
Required Experience Manager
Key Skills
Restaurant Experience, Fashion Retail, Hospitality Experience, Assistant Manager Experience, Basic Math, Management Experience, Math, Business Management, Leadership Experience, Supervising Experience, Restaurant Management, Retail Management
Employment Type Full‑Time
Department / Functional Area Retail
Experience years
Vacancy 1
Monthly Salary 92036 - 103540
#J-18808-Ljbffr