Mercier Consultancy MD
Dutch Speaking Customer Service for Social Media Platform - Work In Greece
Mercier Consultancy MD, Sauk Trail Beach, Wisconsin, United States
Dutch Speaking Customer Service for Social Media Platform - Work In Greece
Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading social media platform, with the option to work in beautiful Greece. This position is perfect for individuals with a passion for social media and a commitment to providing excellent customer support. You will assist users in navigating the platform and addressing their inquiries, all while delivering top‑tier service in Dutch.
Base pay range Salary is provided in the discussed range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
Respond to customer inquiries related to the social media platform through phone, email, and live chat in Dutch
Assist users with account management, content creation, and troubleshooting issues on the platform
Provide guidance on community guidelines, features, and best practices for a positive user experience
Manage and resolve customer complaints professionally and effectively
Document all interactions accurately in the CRM system for tracking purposes
Collaborate with teams to improve user satisfaction and enhance platform features based on customer feedback
Stay updated on social media trends and platform developments to provide relevant assistance
Requirements
Fluency in Dutch (both written and spoken) is required; proficiency in English is an advantage
Previous experience in customer service, particularly within the social media industry, is preferred
Strong communication skills with the ability to connect with customers effectively
Proficient problem‑solving skills and a customer‑oriented mindset Ability to work in a fast‑paced environment and manage multiple inquiries simultaneously
Familiarity with CRMs and social media management tools is beneficial
Willingness to work flexible hours, including evenings and weekends if necessary
Ability to relocate to Greece or work remotely, as required
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More…
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Base pay range Salary is provided in the discussed range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
Respond to customer inquiries related to the social media platform through phone, email, and live chat in Dutch
Assist users with account management, content creation, and troubleshooting issues on the platform
Provide guidance on community guidelines, features, and best practices for a positive user experience
Manage and resolve customer complaints professionally and effectively
Document all interactions accurately in the CRM system for tracking purposes
Collaborate with teams to improve user satisfaction and enhance platform features based on customer feedback
Stay updated on social media trends and platform developments to provide relevant assistance
Requirements
Fluency in Dutch (both written and spoken) is required; proficiency in English is an advantage
Previous experience in customer service, particularly within the social media industry, is preferred
Strong communication skills with the ability to connect with customers effectively
Proficient problem‑solving skills and a customer‑oriented mindset Ability to work in a fast‑paced environment and manage multiple inquiries simultaneously
Familiarity with CRMs and social media management tools is beneficial
Willingness to work flexible hours, including evenings and weekends if necessary
Ability to relocate to Greece or work remotely, as required
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More…
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr