UVA Health
PFB Customer Service Resolution Specialist - Part Time
UVA Health, Virginia, Minnesota, United States, 55792
PFB Customer Service Resolution Specialist - Part Time
Join to apply for the PFB Customer Service Resolution Specialist - Part Time role at UVA Health.
The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. This part-time position is onsite in an office setting. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers’ inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquiries and provide information about financial assistance for patients notably uninsured/under‑insured patients.
Responsibilities
Provides financial counseling for patients notably uninsured/under‑insured patients.
Performs analysis of billing process to determine patient responsibility.
Resolves patient responsibility balances through proven debt collection techniques.
Provides optimum customer service including quality assurance for all patient inquiries.
Performs computerized data entry and other contact center functions.
Other duties may be assigned as needed.
Minimum Requirements
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
Physical Demands This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings.
Compensation Position Compensation Range: $15.68 - $31.36 Hourly
Benefits
Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.
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The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. This part-time position is onsite in an office setting. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers’ inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquiries and provide information about financial assistance for patients notably uninsured/under‑insured patients.
Responsibilities
Provides financial counseling for patients notably uninsured/under‑insured patients.
Performs analysis of billing process to determine patient responsibility.
Resolves patient responsibility balances through proven debt collection techniques.
Provides optimum customer service including quality assurance for all patient inquiries.
Performs computerized data entry and other contact center functions.
Other duties may be assigned as needed.
Minimum Requirements
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
Physical Demands This is primarily a sedentary job involving extensive use of desktop computers. The job occasionally requires traveling some distance to attend meetings.
Compensation Position Compensation Range: $15.68 - $31.36 Hourly
Benefits
Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.
#J-18808-Ljbffr