ODW Logistics
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Customer Service Representative
role at
ODW Logistics
The work site for this position will be at 6606 Tussing Rd. Reynoldsburg, Ohio 43068. The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.
Essential Responsibilities
Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face‑to‑face)
Manage customer information using Warehouse Management System and Microsoft Office tools
Monitor damaged and/or on-hold product, notify vendors and work with OFRs
Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long‑term relationship building and working to accomplish win‑win outcomes
Research, resolve and communicate customer, inventory, order and inbound discrepancies
Complete daily and/or monthly customer reporting documentation
All other duties as assigned
Minimum Qualifications For Warehouse Customer Service These may be representative, but not all‑inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.
Education & Experience
1 – 2+ years of customer service or related experience preferred
High School diploma or equivalent education/work experience preferred
Proficiency in Microsoft Office tools, data entry and internet application experience preferred
Previous experience with Warehouse Management System (AS400) preferred
Capabilities
Ability to work in a fast‑paced, team‑oriented environment
Excellent verbal and written communication skills
Patience and adaptability
Conflict resolution and technical proficiency
Problem‑solving and time management skills
Physical & Mental Requirements While performing the duties of this job, the employee requires the ability to:
Hear, read and comprehend, write and communicate
Continuously sit, type and perform repetitive wrist motion
Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OUR VALUES Respect Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.
Trust Earned over time. We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.
Team Accomplish more together. We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.
Opportunity Realize your potential. We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.
EQUAL OPPORTUNITY EMPLOYER ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.
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Customer Service Representative
role at
ODW Logistics
The work site for this position will be at 6606 Tussing Rd. Reynoldsburg, Ohio 43068. The Warehouse Customer Service Representative (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.
Essential Responsibilities
Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face‑to‑face)
Manage customer information using Warehouse Management System and Microsoft Office tools
Monitor damaged and/or on-hold product, notify vendors and work with OFRs
Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long‑term relationship building and working to accomplish win‑win outcomes
Research, resolve and communicate customer, inventory, order and inbound discrepancies
Complete daily and/or monthly customer reporting documentation
All other duties as assigned
Minimum Qualifications For Warehouse Customer Service These may be representative, but not all‑inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.
Education & Experience
1 – 2+ years of customer service or related experience preferred
High School diploma or equivalent education/work experience preferred
Proficiency in Microsoft Office tools, data entry and internet application experience preferred
Previous experience with Warehouse Management System (AS400) preferred
Capabilities
Ability to work in a fast‑paced, team‑oriented environment
Excellent verbal and written communication skills
Patience and adaptability
Conflict resolution and technical proficiency
Problem‑solving and time management skills
Physical & Mental Requirements While performing the duties of this job, the employee requires the ability to:
Hear, read and comprehend, write and communicate
Continuously sit, type and perform repetitive wrist motion
Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OUR VALUES Respect Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.
Trust Earned over time. We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.
Team Accomplish more together. We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.
Opportunity Realize your potential. We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.
EQUAL OPPORTUNITY EMPLOYER ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.
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