Call Center Quality Excellence Coach

A dynamic service organization in Lubbock, Texas is seeking a Quality Improvement Coach to enhance customer service and quality standards. The role involves monitoring agent performance, providing coaching, and developing tailored improvement plans. Candidates should have at least 3 years of call center or utility experience, be proficient in Microsoft Office, and possess strong analytical and communication skills. Join a supportive environment dedicated to continuous improvement and excellence. #J-18808-Ljbffr